This recruiter is online.

This is your chance to shine!

Apply Now

HR Business Partner, Western Canada

To support our continued growth and provide excellence in customer service and satisfaction, Reliance Home Comfort is looking for a high energy and results focused individual for the following role:

Role: HR Business Partner - Western Canada
Location: Toronto
Reports to: Director of Organizational Development & Labour Relations 
Company Overview: 
For the past 50 years, Reliance Home Comfort has been the industry leader in providing home comfort solutions to over 1.9 million customers across North America. Reliance™ has been providing affordable, reliable home and business heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services. Our customers know they can count on us for fast, friendly, knowledgeable service and advice - and that’s comfortable! Our organization has grown exponentially in size, and we are incredibly proud to be recognized by:

  • Waterstone Human Capital Ltd. as Canada’s 10 Most Admired Corporate Cultures (2X winner)
  • Waterstone Human Capital Ltd. for Canada’s Most Admired CEO (Sean O’Brien)
  • Glassdoor as “Best Places to Work in Canada”
Each day, 2,400 Reliance Team Members focus on delivering an outstanding customer experience, prioritizing health & safety, and giving back to the communities where we live and work. In 2020 alone, we donated over $750,000 to United Way, Habitat for Humanity, and other local charities. 

Primary Mission: 

  • This role is responsible for aligning with business partners in Western Canada to identify the mix of human resource strategies that will drive improved results and build our high performance culture.
  • People manager for 1 Generalist supporting Western Canada.

Key Responsibilities:

  • Act as a strategic business partner, coach and consultant for all aspects of HR
  • Understand the business challenges and objectives of these departments/branches in order to drive a proactive approach to human resources and labour relations
  • Analyze people trends and issues in client groups and make recommendations for continuous improvement
  • Partner with Western VP, General Managers and people managers in business planning and organizational change issues
  • Work with client groups to identify, design and execute strategies that drive business results which may include succession planning, talent management, labour relations, performance management, team member engagement, recruitment and selection, delivering training and team-building
  • Provide expertise and guidance to support client groups in areas such as: labour relations, legal and procedural compliance, workplace policies, team member relations and problem prevention
  • Through knowledge transfer, increase the ability of business unit managers and teams to handle these issues independently
  • Provide day-to-day guidance to management on labour issues, manage grievances and participate in arbitrations
  • Manage various HR projects, programs and initiatives
  • Assist with collective bargaining as required through research, information gathering, costing and language drafting
  • Occasional travel to various branch locations

  Skills, Abilities and Experience:

  • A leader: the incumbent will have the ability to think beyond the human resources function and contribute to the overall success of the business
  • Proven track record of building strong client relationships with all levels of management to improve business results
  • Developed knowledge in all HR fields and particularly in labour relations, team member relations, talent management, performance management, and attraction and selection
  • Thorough knowledge of employment and related legislation (e.g. Human Rights Code, Employment Standards Act, Employment Equity legislation, etc.)
  • Highly organized self-starter with a demonstrated ability to multi-task priorities and assignments
  • Strong interpersonal, communication and conflict resolution skills to deal effectively with multiple stakeholders
  • Sound analytical, problem solving and negotiation skills
  • 5+ years of Human Resources Business Partner experience, ideally in a unionized environment
  • University degree and CHRL designation preferred

Please note that this position requires a Criminal Background Check be completed for potential candidates. This check must be satisfactory in order for an employment offer to be extended unconditionally.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Apply Now

Read more


Level of education



In progress

Work experience (years)


Written languages


Spoken languages