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Description

Bilingual Customer Service

Attention all Bilingual Customer Service representatives! We are currently hiring for a permanent position in Oakville and would love to hear from you! We are ideally looking for someone who has experience working in the Transportation Industry. To be successful in this role, you will be responsible for ensuring that schedules get appointed and carried out by shippers and communicate information on delivery statuses with clients.

This role requires someone who is able to handle a fast paced environment and someone who effectively communicates through email and by phone.

Responsibilities
- Use the client platform to manage delivery schedules accordingly in the system and create efficiencies where possible.
- Review system errors and find appropriate solutions
- Communicate with customers and shippers the required information in both French and English.
- Setting appointments and scheduling all parties involved in order to ensure information in the system is up to date and relevant
- Work with a team to find solutions to problems that might arise
- Update client contact information in the system as required and keep a detailed log of changes
- Monitor shipments and make adjustments where necessary.

Advantages
- Annual salary of $45,000-$50,000
- Great team environment
- Some work from home options are available
- While in office, there is an employee games room that offers activities during lunch!
- Located in Oakville with easy access to the highway
- Monday to Friday, office hours

Qualifications
- Ability to communicate effectively in both French and English is required for this role
- Must be able to work well in a fast paced environment
- Ability to problem solve and reach out to other departments to find proper solutions for clients
- Effective be able to work in a team environment and independently
- Previous transportation experience is an asset

If you are interested in this position then we would love to hear from you! Please submit your resume to richard.goral@randstad.ca

Look forward to hearing from you!
 
Charl,
Richard

Phone Number:
905.637.5366
Fax Number:
905.849.0585

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
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Requirements

Level of education

undetermined

Diploma

In progress

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined

Internal reference No. 2235433STFEN