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Benefits


The main tasks of the internal adviser are to answer calls concerning subscriptions., assess the client's needs and advise him on products that meet his requirements.. He manages residential subscriptions and promotes customer retention..

The incumbent must interact with customers by phone and email but he also must meet the clients who come to our offices to get information on our services and proceed with the subscription..

Main tasks
  • Predominantly answering incoming calls to advise our customers about our services
  • Meet with clients coming to our office to get information about our residential services
  • Manage residential subscriptions
  • Answer to the package change requests
  • Ensure customer retention by providing high-level customer service
  • Follow up on the team's agenda and emails
  • Retain/unsubscribe residential customers
  • Helping with promotional events;
  • Assure Oricom’s competitiveness.

Work environment

Work environments Oricom Internet Inc. 0

Requested skills

In addtiion to a very good knowledge of the Internet, the ideal candidate must have excellent sales and adaptability skills. He is a good communicator who demonstrates strong interpersonal skills and is open to change. The candidate must also have strong analytical, organizational, and data interpretation skills and demonstrate autonomy and initiative. Furthermore, in order to provide a high level of customer service, the candidate must be diligent and consistent in all interactions.

Required Knowledge & Abilities: Office Suite, Outlook, ability to use Internet and relating software.


Commissions

Sales bonus program


Requirements

Level of education

Professional

Diploma

DES
Completed

Work experience (years)

0-2 years

Written languages

Fr : Advanced
En : Intermediate

Spoken languages

Fr : Advanced
En : Intermediate