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Job summary

Work environment

Description

Is this representative position a career fit for you?

You are looking for:

  • A work experience that will contribute to your career development?
  • The possibility of extending your professional network?
  • A unique opportunity to your develop your skills?

If any of these matters to you, this is an opportunity to consider.

We are looking for friendly, dynamic and professional business customer service representatives to provide support, offer complementary solutions and increase the loyalty of a business clientele who contacts us in relation to their means of communication. On a daily basis, our representatives respond to calls from customers of Bell Canada, the country's largest communication company.

At Nordia, people are at the heart of our business and our top priority is to provide a rewarding environment for our employees. That's why we are proud to offer the most competitive compensation in the industry, a stimulating work environment and excellent benefits. Our employees confirm it: according to the latest 2018 internal survey, 84% of them would recommend Nordia as an employer to their family and friends!

What you’ll do:

  • Respond to calls from customers who inquire for support in the use of their products and services;
  • In its exchanges and its approach, strengthen the business relationship and customer loyalty with the company;
  • As appropriate, promote complementary technological solutions such as: IP access, Internet services, E-Commerce, Web hosting, Desk top Security etc.;

What you’ll need:

  • Bilingual (oral and written);
  • Knowledge of the environment and the challenges associated with small and medium-sized businesses;
  • Minimum of 2 years’ experience in customer service and sales (business market experience is an important asset);
  • Interest for Internet, IP Phone and TV related technologies;
  • Proficiency with problem solving and decision making in a fast paced environment;
  • can multi-task on calls (think, talk and type information)
  • Available for the following periods:
    • Monday to Friday from 8am to 8pm
    • Saturday from 9am to 5pm
    • Sunday from 11am to 4pm

What we offer:

  • Competitive base salary;
  • Performance based incentive;
  • Weekend premium and bilingualism premium recently increased to $1 / worked hour;
  • Fully paid professional training and support;
  • Complete benefits plan after 6 months of service including:
    • Comprehensive insurance (medical, dental and life insurance);
    • Great discounts on telecommunications products and services.

Discover Nordia Montreal at: http://www.en.nordia.ca/montreal

Training starts September 30th, 2019



Requirements

Level of education

High school

Diploma

DES
Completed

Work experience (years)

0-2 years

Written languages

Fr : Intermediate
En : Intermediate

Spoken languages

Fr : Advanced
En : Advanced

Commissions

Commissions or performance bonus program offered

Benefits

Accidental death insurance

Accidental death insurance

Company discounts Great discounts on telecommunications products and services

Company discounts

Great discounts on telecommunications products and services

Competitive salary

Competitive salary

Dental insurance

Dental insurance

Disability insurance

Disability insurance

Employee referral bonus

Employee referral bonus

Life insurance

Life insurance

Medical and paramedical expenses coverage

Medical and paramedical expenses coverage

Performance bonuses

Performance bonuses

Professional training and development program Company-paid training

Professional training and development program

Company-paid training

Public transportation nearby

Public transportation nearby

Recognition program

Recognition program

Registered retirement savings plan

Registered retirement savings plan

Social activities organized by the company

Social activities organized by the company

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.