Description
A career as a Senior Financial Services Representative on the Remote Advisory team at National Bank means pursuing your ambitions while improving the lives of our clients, your colleagues, and yourself. Your focus on client well-being, attention to detail, and knowledge of banking and financing products allow you to make a positive impact on the client experience.
Your job
· Administrative support to financing advisors
· Carry out complex and varied activities requiring expert-level skills in order to adequately meet client needs
· Meet customer service quality standards
· Establish personalized relationships with clients and partners such as notaries/lawyers to follow up on their requests related to research and/or modifications to their existing mortgage financing products
· Apply operational compliance standards
· Identify potential procedural issues within the business unit
Your team
Within the Remote Advisory Center sector, you are part of a large team of around 40 colleagues and report to Nancy Poitras. Working hours are between 8:30 a.m. and 5:00 p.m., depending on our operational needs, and in-office presence is required on a rotating basis, two days per week.
Our training programs based on learning in action allow you to master your profession. Personalized training content on topics such as financing is available to support your continued learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.
Prerequisite
- · High school diploma and 3.5 years of relevant experience or College diploma and 1.5 years of relevant experience
- · Experience in sales and customer service
- · Knowledge of banking products and services, an asset
- · Knowledge of mortgage products and services
- · Bilingualism (spoken/written) French and English
Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us!
