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You enjoy being the on-site focal point for all IT issues?
You are an expert with deskside support?
You enjoy coaching and training users?
You thrive when working in a fast and dynamic environment?
You will be part of the Specialized User Environment Management team to provide advanced technical services and support to Financial Markets and Trading users by analyzing and understanding their needs to foster the growth of the various sectors based on business objectives.
More details on your role?
Provide end to end level 2 IT support to the clients ensuring prompt resolution.
Help users work more efficiently with new collaborative tools like Office 365 (Yammer, Sharepoint, Skype, Teams etc), to allow them to maximize their efficiency and productivity.
Participate in various complex analyses, identify discrepancies and formulate recommendations to optimize systems efficiency and solve major and minor problems.
Evaluate potential impacts on implementations surrounding Financial Markets ecosystem.
Propose optimization solutions to better support the clients.
Be in proactive mode anticipating and mitigating potential issues as well as identifying root causes to ensure there is no repeat trend.
Ensure the integrity of computerized data and the stability of systems.
Offer advanced technical support to help solve simple and complex IT problems.
Do follow-ups with the users and business partners to confirm that their needs have been met and to formulate recommendations that can optimize processes and procedures.
See to the smooth running and maintenance of applications and systems
Three-year College diploma or academic equivalent in a related field, and eight years of relevant experience
Experience supporting a large organization (600+ computers)
Experience with Active Directory, Exchange, SCCM, Microsoft Windows 8.1, Windows 10
Experience supporting financial markets users is great to have
Experience with Trading applications (Bloomberg, Reuters, Thomson Products etc) is great to have
Excellent knowledge of Office 365 collaboration tools
Excellent knowledge of Microsoft Excel macros and visual basic applications is great to have
Excellent ability to prioritize work depending on severity
Very strong sense of urgency is a must
Ability to work in a stressful environment
Bilingualism both spoken and written (English and French)
Your leadership enhances your communication, popularization and training skills
Moreover, you have bonus points if you have experience supporting Financial Markets departments and trading applications (Bloomberg, Reuters, Thomson Products)
The Bank has innovated by modernizing its performance evaluation system to better meet our clients’ evolving needs. From now on, the corporate values (expected behaviours) of partnership, agility and empowerment count as much as the business objectives.
Working at National Bank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment and telemedicine services.
National Bank sees diversity as a great source of wealth and values it in all its dimensions. Its objective is to offer an open, respectful work environment where all employees can achieve their full potential. Senior management's concrete commitment helps spread this value across all sectors in the organization. The Bank has been ranked among the top employers for diversity in Canada for several years.
Please note that the candidate could work overtime within specific given periods
Level of education
Work experience (years)
Internal reference No. IT0019A
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