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Description

Build a meaningful career

At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.  The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Coordinator, Workplace Support Program - Bilingual

Employee Support Solutions

Toronto, ON (Downtown) or Mississauga, ON or Montreal, QC

Permanent, Full-Time

LifeWorks by Morneau Shepell

LifeWorks

 

LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks by Morneau Shepell. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work. 

 

As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks by Morneau Shepell uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.

Morneau Shepell employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.

 

Our Coordinator, Workplace Support Program (WSP) is responsible for case coordination and monitoring of all work place support program services from beginning to end. The successful candidate for this role will be fluently bilingual and capable of managing all responsibilities, and associated communication (verbal and written) in both English and French.

 

Responsibilities of a Coordinator, Workplace Support Program are the following:

  • Acting as direct a contact for the corporate customer and maintains this communication throughout the duration of all cases.

  • Ensuring monthly reports are received from the counsellor within designated timelines and that all required information is properly documented.

  • Ensuring that reports are approved by the Clinical Manager and sent to the corporate customer in a timely manner.

  • Acting as point of contact in dealing with any case specific requirements involving the corporate customer.

  • Acting as point of contact in dealing with any questions from the corporate customer regarding the monthly reports.

  • Ensuring proper release and documentation is received directly from corporate customer to initiate WSP service within aggressive timelines.

  • Generating cases, ensuring all details from client and corporate customer are properly documented.

  • Ensuring assignment of cases to appropriate counselor in consultation with Clinical Manager.

  • Coaching and training assigned counsellor on any necessary aspects of the particular WSP service being assigned and ensures they follow procedures and have all required materials.

  • Assisting the counsellor network with all WSP administrative and procedural concerns.

  • Ensuring counsellors are coached to strengthen their administrative skills as needed.

  • Reviews and highlights the appropriateness of using the counsellor again for this type of case with Clinical Manager.

  • Responsible for a variety of Administrative tasks.

  • Other duties as assigned.

 

The successful candidate for the Coordinator, WSP opportunity will possess the following core qualifications and skills:

  • Bilingual fluency (French/English) is required.

  • Ideal candidates will have a B.A. in Social Work or a related discipline or equivalent combination of education and experience.

  • Successful candidates will also have 2 year experience in a social work field or related discipline, along with a minimum of 3 years customer service and administrative experience.

  • You have outstanding multi-tasking, strong organizational and superior interpersonal skills.

  • You are a highly reliable achiever who has excellent computer skills and are very familiar with all MS Office software applications.

  • Discretion and strong verbal and written communications skills are required.

 

Morneau Shepell

Morneau Shepell is in the business of helping organizations help their people because we believe that engaged people are the driving force for society. Every day, the expertise of our almost 4,000 employees is recognized as essential to the financial security, health, and productivity of our clients and their people.

 

We're always looking for talented professionals and strategic leaders who will listen and work together with colleagues and clients to form long-term relationships, and to deliver integrative solutions that fit.

 

As we continue to grow, we're presently engaging with exceptional candidates interested in a range of exciting career opportunities. At www.morneaushepell.com you can explore our careers page to learn more about the solutions we deliver and the great people who help us do it. Follow us on LinkedIn and Twitter (Morneau_Shepell, Shepell).

 

We are thankful for your interest, but unfortunately, we can only personally connect with those selected for an interview.

 

 

Job Grade: MS2

Fulfilling work that matters

Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours. 

We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.

Find your fit with us. Follow us on LinkedIn, Youtube and Twitter.

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Work environment

Requirements

Level of education

undetermined

Diploma

In progress

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined

Internal reference No. 12401