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Job summary

Work environment

Description

Nature of the position

Founded on a deep love for animals, Mondou strives to meet customer needs and provide expert advice on a daily basis.Every employee plays a key role in delivering this service by serving as an ambassador for Mondou’s values. The Team Leader must therefore demonstrate passion, skill and integrity in dealings with visitors and their companions.


Contributing to Mondou’s mission means doing the following every day:

  • Ensure that store activities flow smoothly when you are in charge, assign tasks and resolve any issues that may arise
  • Greet customers warmly, assess the needs of their four-legged friends—but don’t worry: if wings are your thing we’ve got you covered!—and provide insightful advice
  • Open and close the store
  • Use your merchandising talents to carry out the planograms provided by the merchandising department and ensure that the store is ready for business
  • Complete the customer experience during transactions at the register
  • Embody Mondou’s values day in, day out for the benefit of both customers and co-workers
  • Receive shipments and place merchandise on the shelves: it’s the most physically demanding task, but it keeps you in shape!

Requirements

Level of education

High school

Diploma

DES
Completed

Work experience (years)

3-5 years

Written languages

Fr : Intermediate
En : Intermediate

Spoken languages

Fr : Advanced
En : Intermediate

Requested skills

To be happy at Mondou, you need to:

  • Love meeting people and building relationships
  • Believe that trust and integrity are the foundation of every solid relationship
  • Be really passionate about animals
  • Work closely with your team and help create a unique work environment
  • Seek out ways to develop your skills
  • Be comfortable dealing with complex situations independently

 

To succeed in your role at Mondou, you must:

  • Be a naturally positive leader
  • Have the ability to juggle numerous tasks and priorities
  • Have three to five years of experience in customer service with experience opening and closing a business
  • Have a high school diploma
  • Have studied sales, business management or the pet industry (asset)
  • Have experience with animals (asset)
  • Be comfortable lifting heavy loads
  • Communicate fluently in English and French

 

You can expect to work 15 to 20 hours a week.

 

We love our pets! How about making a career of it?
Come and meet our in-store managers

*The use of the masculine gender has been adopted to facilitate the reading and has no discriminatory intent.

 

Benefits

Company discounts

Company discounts

Company supplied uniform

Company supplied uniform

Competitive salary

Competitive salary

Deferred profit sharing plan DPSP

Deferred profit sharing plan DPSP

Employee assistance program

Employee assistance program

Free parking

Free parking

Insurance

Insurance

Professional training and development program

Professional training and development program

Vacation

Vacation

Years of service recognition

Years of service recognition