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Senior Financial Systems Analyst

Waterloo, ON
  • Number of positions available : 1

  • To be discussed
  • Starting date : 1 position to fill as soon as possible

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

The opportunity

Canadian Division Integrated Financial Solutions (CDIFS) is a customer-focused team that provides professional, technical, and operational support to the Canadian Division Finance function. The team analyzes, develops, and maintains efficient, cost effective and controlled systems solutions for Finance using Manulife's enterprise-wide tools. CDIFS plays a role in divisional financial control oversight, and supports projects and initiatives to develop, enhance and monitor finance systems and applications.

Collaborating with the Manager, Financial System Services, the incumbent must lead the analysis, creation, development and support of high quality, cost-effective solutions for Finance teams using Manulife enterprise-wide tools. The Senior Financial Systems Analyst must understand complex finance and reporting requirements and develop technical solutions to meet Canadian Segment Finance business needs. The incumbent will serve as a role model and mentor for peers and junior team members by sharing knowledge and providing honest and timely feedback while inspiring others to be engaged in the tasks and projects. The incumbent will research technology trends and make recommendations as to techniques, practices and tools used within the CDIFS team.

Systems Management & Support

  • Work with internal business partners to design and develop complex applications and tools that present the results to the end-user in a manner that contributes and meets finance functions business requirements.
  • Proactively look for new and unique technical opportunities to streamline finance processes and improve data quality and controls.
  • Provide strong technical and analytical support to Project Leads related to the tools and applications created and maintained by CDIFS.
  • Support the business and systems requirements related to CDIFS.
  • Provide recommended project resource and schedule estimates to leader and track to actuals.
  • Work with leaders within CDIFS to recommend and implement technical solutions to drive business strategy and create process efficiencies.
  • Review Business Requirements, Systems Specifications and Testing documents and provide recommendations to manager for approval.
  • Due to the complexity of business applications, the Senior Developer requires expert technical knowledge to understand what is required for the end-user.
  • Support required audit evidence to verify the output of systems applications.
  • Research, review and advise on technology tools/platforms for solution development testing and user support with CDIFS.
  • Provide after-hours support when required in exceptional circumstances.

Application Development

  • Analyze business requirements to develop the technical requirements, define scope and design software/reporting solutions.
  • Interact/negotiate with IS for extracts that are not currently available to support reporting needs.
  • Prepare technical specifications, test plans, change requests forms and maintain all documentation.
  • Develop, test, and deploy changes and enhancements to the applications within the production environment.
  • Provide User Acceptance Testing (UAT) and Steady State support.

Continuous Improvement

  • Play a significant role in achieving process improvement goals and standard methodologies in Finance.
  • Look for and analyze problems/process inefficiencies autonomously.
  • Demonstrate commitment towards continuously updating knowledge and skills.

Customer Service

  • Resolve customer service issues and escalate to leader appropriate.
  • Build effective relationships and establish a prominent level of credibility within CDIFS.
  • Identify and recommend refinements and improvements to service offerings.
  • Deliver tools and reports that align with customer expectations for accuracy, consistency, quality, and timeliness.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

  • BCom with MIS major or Computer Science degree or comparable education with 5+ years of experience in a Consultant/Programmer/Analyst type role.
  • University Degree or equivalent experience or College Diploma in related field.
  • Demonstrated leadership talents to inspire, engage and provide guidance to team members.
  • Extensive experience in Data Transformation Tools in ETL Capacity (SAS, SQL).
  • Excellent knowledge of Excel, VBA, Power Query.
  • Experience with BI Reporting tools is an asset (Power BI).
  • Knowledge of Alteryx, IBM TM1/Planning Analytics, and/or Salesforce is an asset.
  • Strong business acumen with ability to communicate complex concepts and results in a clear, concise, easy to understand manner (written and verbal).
  • Strong oral/written communication skills required to interact with senior officers and representatives from other divisions and functional departments.
  • Initiative to explore innovative ideas and the ability to motivate others to accept progress and change.
  • Good interpersonal and relationship building skills as well as negotiation and influencing skills.
  • Self-starter with the ability to work independently, particularly when using sound, independent judgment, problem-solving and analytical skills.
  • Working knowledge of project management principles.

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you

  • Values-first culture
    We lead with our Values every day and bring them to life together.
  • Boundless opportunity
    We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation
    We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
    We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
    We build a business that benefits all partners and has a positive social and environmental impact.


About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Waterloo, Ontario

Salary range is expected to be between

$67,275.00 CAD - $112,125.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.


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