Manager, Mortgage Creditor Insurance - Risk & Compliance

This is a strategic opportunity to lead risk and compliance efforts for Manulife’s Mortgage Creditor Insurance business. The successful candidate will act as a key liaison between the business unit and Affinity Risk & Compliance, ensuring regulatory adherence and operational integrity. This role contributes directly to our mission of protecting customers and maintaining trust through proactive risk management. You’ll gain exposure to cross-functional teams, influence policy implementation, and drive continuous improvement in a dynamic, regulated environment.

Position Responsibilities

Risk and Compliance Partnership

• Serve as the primary interface between Mortgage Creditor Insurance and Affinity Risk & Compliance, as well as Legal.

• Collaborate on interpreting and implementing regulatory and policy requirements.

• Support compliance programs and risk mitigation strategies.

• Own broker training and licensing requirements across provinces.

Regulatory & Policy Adherence

• Monitor and assess regulatory changes at provincial and federal levels.

• Ensure business practices align with evolving compliance standards.

• Lead internal audits and annual control attestation processes.

Governance & Reporting

• Develop and maintain dashboards, metrics, and reporting tools.

• Provide leadership updates on compliance status and risk mitigation.

• Support incident management and documentation.

Training & Awareness

• Coordinate and deliver compliance training for staff.

• Foster a culture of risk awareness and ethical conduct.

Continuous Improvement

• Identify opportunities to streamline compliance processes.

• Collaborate with stakeholders to enhance controls and reduce risk.

• Maintain ownership of policies and procedures within the Mortgage Creditor Insurance business.

Required Qualifications

• Minimum 5 years of experience in risk management, compliance, or related roles in insurance or financial services.

• Bachelor’s degree in Business, Finance, Risk Management, Insurance, or related field.

• Strong understanding of regulatory frameworks for Mortgage Creditor Insurance.

• Excellent communication, stakeholder management, and analytical skills.

• Proven ability to influence and drive change across diverse teams.

Preferred Qualifications

• Experience in a matrixed organization.

• Familiarity with GRC tools.

• Project management experience or certification (e.g., PMP).

• Knowledge of Canadian insurance regulations and mortgage lending practices.

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.