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Director, Head of AI Delivery and Program Management

Toronto, ON
  • Number of positions available : 1

  • To be discussed
  • Starting date : 1 position to fill as soon as possible

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

The Opportunity

Reporting to the Head of Advanced Analytics, Canada Segment, the Director, Head of AI Delivery and Program Management is a program minded professional who can deliver on our CDN Advanced Analytics priorities, obsess about customers, and is excited to drive a highly visible, strategic transformation for our business. As a key member of the leadership team, the desired candidate will lead and implement the Gen AI and machine learning program as well as work across multiple collaborators across Canada and the global Advanced Analytics function!

To be successful in the role, the candidate must be outcomes-oriented, will possess experience in delivering a visible program, and drives business results. This individual must also be comfortable leading a broad projects portfolio and can assess the best delivery method to apply to the program!


  • Responsible for driving the CDN AA/Gen AI program in collaboration with multiple functional and business collaborators.
  • Establishes a single program view of multiple projects and prepares a portfolio view for senior executive updates.
  • Sees the big picture and has a vision for alternative approaches to getting the job done.
  • Owns the overall AA/Gen AI use case intake/acceleration process and coordinates projects through all phases of initiation, development, and implementation.
  • Works with Product Owner, AA Leads, Business/Functional Stakeholders, strategy teams to define and lead the scope, strategy, requirements, and end-to-end execution of projects.
  • Ensures that assigned projects are completed within budgets and schedules while meeting business objectives.
  • Drives Legal, Risk, and Compliance processes to ensure all solutions are developed aligned to Manulife risk appetite and procedures.
  • Governance the project portfolio against metrics and goals and brings up if needed.
  • Develop and present project and portfolio status updates, findings, and/or recommendations to an Executive audience.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

  • 7-10 years of hands-on experience in program delivery and execution excellence
  • Proven record in delivering a program that brings in technologies / capabilities into a global organization with the goal of transforming the business and unlocking significant business value.
  • Has expertise in leading project methodologies
  • Ability to communicate effectively in both technical and non-technical terms, verbal and written, to both a Senior Executive audience and project delivery teams; able to effectively articulate the business opportunity, solution vision, possibilities, and outcomes to technical and non-technical audience.
  • Demonstrates strong interpersonal skills; has experience in collaborating and partnering with business/functional collaborators, data scientists, data engineers, architects, and vendor SMEs across a global, distributed environment.
  • Consistent track record of effective monitoring and reporting program updates, risks and critical issues.
  • Strong analytical skills, copes with sophisticated situations using both skills and experience to lead to the right outcomes.
  • Use knowledge of the subject area to suggest alternate approach options to leadership based on current project obstacles and objectives.
  • Constantly learns from successes and failures
  • Exposure to machine learning and large language models (LLMs) or other generative AI capabilities is an asset
  • Experience in leading and delivering large-scale analytics/AI projects involving cross-functional technical teams, business partners, and change management partners is a plus.

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you

  • Values-first culture: We lead with our Values every day and bring them to life together.
  • Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation: We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.


About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

CAN, Ontario, Toronto, 250 Bloor Street East

Salary range is expected to be between

$107,730.00 CAD - $200,070.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.


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