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Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit

  • You think big, with curiosity to discover ways to enable business outcomes

  • You thrive in a team

  • You take ownership and build solutions, focusing on what matters

  • You do what is right, work with integrity and speak up

  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

The opportunity  

Manulife’s Disability and Life Team is looking for an AMCS Intake Case Manager in our Toronto office.

As an AMCS Intake Case Manager you will have the privilege of supporting Plan Members through their health recovery and eventual return to work, providing financial support during a time in which the Plan Member cannot support themselves.

The role requires the ability to analyze and assess group disability contracts, agreements and medical information. It also requires the need to apply critical judgment to decide whether to issue disability payments or provide periods of support, as well as the ability to create goals and follow through on plans for recovery and return to work.

An ideal candidate will have:

  • Superior communication and listening skills

  • The ability to make tough decisions within tight time constraints and demonstrate resilience

  • Be dedicated to doing the right thing

  • A university degree, healthcare background and/or related work experience

Do you want to be a part of this team?  Hear what some of our team members have to say

“Manulife's structure, career growth, and continued mentorship have modified and directed my life path and turned my job into a career.” -  Melissa

“We work hard but the work is rewarding, and the people are fantastic.” - Natasha

“The job is never boring. You are always learning.” - Susan

“…work from home and the ability to have work life balance…” - Vincent

“One of the most helpful and encouraging places I've worked. Everybody is invested in bettering the team and offering assistance whenever possible in a truly caring manner, especially to the new members of the team.” - Erica

Our commitment to you

  • We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers

Come join one of our teams in Vancouver, Calgary, Winnipeg, Waterloo, Toronto, Montreal or Halifax.

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

About Manulife Manulife Financial Corporation is a leading international financial services provider that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and our global wealth and asset management segment, Manulife Investment Management, serves individuals, institutions and retirement plan members worldwide. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of March 31, 2021, we had CAD$1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.3 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.


Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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