This recruiter is online.

This is your chance to shine!

Apply Now

Sr Director, Pharmacy Ops BC & AB

Vancouver, BC
  • Number of positions available : 1

  • To be discussed
  • Full time
  • Starting date : 1 position to fill as soon as possible

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Reports to: Vice President, Pharmacy Operations

Job Overview:

At Loblaw Pharmacy, our Vision is to increase access to personalized healthcare delivering optimal patient health outcomes and improving quality of life in a convenient, community pharmacy setting helping Canadians Live Life Well.

This is an exciting opportunity for you to be responsible for the operations of 119+ Pharmacies in British Columbia, Alberta, Yukon and Northwest Territories by leading and developing their team of Directors, who in turn do the same for our in-store teams. Their role is to coach, develop and actively drive the success of the pharmacy, to ensure a safe and effective pharmacy practice that provides exceptional patient care. This leader will help transform the pharmacy patient experience as we continue to invest in the future of pharmacy and provide better access to primary healthcare.

The successful candidate must have a passion for the business, proven operational experience, and a desire to make a difference by leading colleagues to develop their skills, build accountability, get results, and provide a positive customer and employee experience.

Primary Responsibilities:

Financial/Business Growth:

  • Full P&L accountability for pharmacies within Loblaw Companies Ltd. Grocery supermarkets in BC, Alberta, and 2 Territories; investigate, understand, review, and identify critical P&L components such as, labour, inventory, growth opportunities etc.
  • Responsible for delivering on period financial results; proactive approach to identify gaps and opportunities,
  • Strive for continuous improvement in sales and script growth and maintain a thorough understanding of the competitive landscape
  • Discuss business expectations relative to store execution/results.
Culture & Colleagues:
  • Lead with our culture principles; Be Authentic, Build Trust, Make Connections, and our values Care, Ownership, Respect, Excellence in mind.
  • Build and implement recruitment strategy and engagement/retention plans, in partnership with Human Resources; coordinate with and support Directors to ensure staffing needs are met.
  • Continuous talent development of Pharmacy Directors as it relates to the multifaceted pharmacy market and leadership.
  • Drive a positive, performance culture where colleagues feel accountability and ownership to impact a positive difference each day
  • Partner with HR to actively build and lead talent, addressing underperforming colleagues, and participating in the recruitment process through interviews and identifying suitable candidates
Enablement & Operational Excellence:
  • Monitor and review weekly sales projections, labour and workflow, shrink, and inventory, training, professional services, quality assurance, promotional programs, store presentation and project rollouts with Directors.
  • Consistent communication with Directors to keep them updated on the implementation of programs and initiatives, accountabilities, and provincial pharmacy regulatory changes.
  • Find opportunities through review of store standards, department appearance, merchandising, signing, backroom and labour standards, resulting in improved department conditions, sales and costs based on execution of recommended solutions; resulting in a professional appearance and level of service, improved quality assurance, sales and costs.
  • Lead and advise the timely execution of Pharmacy projects, initiatives, monthly department plans and rollouts.
  • Support and assist Directors with development/projects, set-up of all new store openings and expansions
  • Assess and communicate feedback on projects, support programs or layout concerns to central teams
Cross Functional Collaboration & Leadership:
  • Regular dialogue with the enterprise pharmacy team and Ops VP, relative to upcoming promotions, staffing, service and store specific commitments.
  • Build and maintain strong relationships with District Managers and Vice Presidents of respective grocery banners to ensure appropriate knowledge and partnership and business insight.


  • Competitive monitoring of Pharmacy retail environment in respective provinces to ensure Loblaw pharmacies are the industry leaders.
  • Apply expertise on provincial and federal pharmacy regulations as well as standard operating procedures and policies.
  • Promote representation on provincial regulatory bodies and advocacy groups (applicable associations).
  • Share insights into the competitive landscape with the enterprise pharmacy team (fees, market share, pricing, volumes, programs, promotions, pharmacy talent).
  • 10+ years of progressive, management related experience
  • Bachelor of Science, Pharmacy; or equivalent
  • MBA preferred
  • Excellent eye for business
  • Understanding of retail pharmacy processes
  • Proven track record to lead ground-breaking change efforts
  • Proven understanding of Pharmacy Landscape and Retail Industry
  • Strong existing / collaborative relationships with regulatory and advocacy partners
  • Strong interpersonal and people leadership skills; ability to empower a team
  • Demonstrated skills in relationship building and influencing to achieve results
  • Strong leadership, collaboration, coaching and mentoring skills required
  • Strong verbal and written communication skills
  • Ideally the incumbent will reside in Calgary, Alberta
  • Regular travel is required, often requiring overnight stays

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :

$165,000.00 - $225,000.00 / 165.000,00$ - 225.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste.


Level of education


Work experience (years)


Written languages


Spoken languages