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Description

Description

Position at Lifemark Health Group

Helpdesk Agent Tier I 

Location:
Nova Scotia
Schedule:
Monday-Friday full time, 8am-4pm AST. This is a 3-month contract with intention to roll into permanent full-time

Lifemark began over 20 years ago and is currently in a period of significant expansion. Born and bred in Canada, Lifemark has over 5000 employees and contractors providing services in over 300 physiotherapy clinics across the nation. In addition, Lifemark operates a Seniors Wellness division providing services to over 165 long-term care and retirement homes in Ontario and BC, as well as a homecare division operating under the Community Advantage Rehab brand. Lifemark is a leading provider of Medical Assessments performing independent medical assessments across Canada under the Viewpoint brand. 

Primary Responsibilities:

  • Daily management of helpdesk tickets and level I support requests
  • Remote and onsite support when required
  • Maintain documentation of support and infrastructure
  • Manage recommendation and obtain approvals for procurement of IT equipment and software
  • Setup and installation of new systems and IT equipment 

Core Competencies: 

  • Excellent time management skills
  • Strong written and verbal communication
  • Work with different divisions understanding their needs
  • Set clear expectations and define key performance indicators for self
  • Work within a team environment providing insight when appropriate
  • Change, incident and problem management according to ITIL

Additional Qualifications:

  • Extensive knowledge of Microsoft Windows operating systems and MS Office 2010/16/O365
  • An understanding of network topologies and protocols (including firewalls, routers, switches, etc)
  • Understanding of remote management tools and techniques
  • Experience with Microsoft Active Directory
  • Knowledge of mobile platforms  
  • Some knowledge of Microsoft windows server platform

Experience:

  • Superior customer service experience, technical support and IT field support is required

Interested in joining our corporate team?

Apply today! Visit www.lifemarkhealthgroup.ca for more information about the company. 

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Requirements

Level of education

undetermined

Diploma

In progress

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined