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Sr. Manager, Business Applications

About Us

At LifeLabs, we are focused on our vision of building a healthier Canada!  We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.  

Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers.  With over 6,000 employees, we all make a difference and that’s why our people are so important to us.  

This is an exciting time to join our LifeLabs team, grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.


Reporting to the Director of Application Services, the primary purpose and function of the Sr. Manager, Business Application Support is to lead the support team in maintaining and servicing business application systems.


This position will partner with functional teams to understand departmental expectations and requirements while also identifying and developing talent within the team to support business applications.


This role will provide strong technical oversight and direction of the Oracle Cloud platform.



  • Collaborate and partner with IT leaders, functional stakeholders and departments to ensure successful support services and maintenance are provided for Cloud ERP solutions and supporting business applications.
  • Manage the Application Support team and partner resources, set clear goals and objectives, measure performance, mentor, coach, and enforce adherence to best practices, processes and policies.
  • Work with partner/vendor resources (both onsite and offshore) to help deliver managed services support.
  • Oversee application support by continuously improving availability and ensuring delivery of critical system led business deliverables. 
  • Develop, document, maintain and ensure adherence to key processes.
  • Manage and report on SLA’s and metrics.
  • Estimate and manage enhancement and support work.
  • Manage prioritization to maintain efficiency in support services.
  • Ensure security practices are adhered to and all changes are evaluated in collaboration with the Information Security practice.
  • Technical leadership on large scale ERP ecosystems including integrations, reporting tools and data administration.
  • Provide guidance and insight to impacts of system configurations and changes.
  • Daily coaching, mentoring, and monitoring of work
  • Weekly status reporting, Presentations, First Contact of Escalations
  • First point of contact for Priority Service Disruptions
  • Management and Oversight of Application Managed Service Providers



  • Bachelor degree in Computer Science, Business or Information Systems, coupled with 10 years of experience
  • Oracle Fusion experience
  • Project Management experience
  • Effective communication at C-Suite level
  • Agile/DevOps experience

LifeLabs is committed to building an inclusive environment and will provide accommodations in accordance with the AODA - Accessibility for Ontarians with Disabilities Act. Please indicate in your application any accommodations you will require throughout the recruitment process.  Alternatively please contact our corporate offices main line to be directed to a member of the Talent Acquisition team at  (416) 675-4530. 


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