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IT Business Analyst

About Us

At LifeLabs, we are focused on our vision of building a healthier Canada!  We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.  

Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers.  With over 6,000 employees, we all make a difference and that’s why our people are so important to us.  

This is an exciting time to join our LifeLabs team, grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.


Reports to: Portfolio Manager, EPMO


Purpose of the Role: 

Work closely with the Project Manager to assist in defining, launching, implementing, and managing of activities within a project.

Engage in:  business requirements gathering, process mapping & optimization, data analysis, and competitive/market analysis.




  • Work with internal and external business customers to document both functional and non-functional requirements.
  • Lead and facilitate solution development sessions to evoke effective customer feedback.
  • Facilitate successful delivery of project requirements to meet client specification.
  • Complete and document any process mapping and process re-design/improvement opportunities accordingly.
  • Effectively manage customer expectations in solution development.
  • Contribute to IT solution quality by assisting in the development of quality test plans and participate in testing processes.
  • Represent IT organization in operational readiness to ensure IT solution life cycle sustainability.
  • Support the Project Manager in ensuring a smooth transition from Project to Support with necessary documentation.
  • Contribute to business and technical workshops.
  • Outline and administer requisite training when needed and ensure training needs for new projects are available.


Minimum Hiring Requirements:


  • University degree in Computer Science, Business Administration, Management Information Systems or equivalent education
  • 3+ years’ experience as a Business Analyst or Project Lead within IT
  • Experience in healthcare would be an asset.
  • Ability to quickly understand business processes, products and services and apply to strategic direction.
  • Understanding of the Software Development Life cycle (SDLC).
  • Strong research, analytical, data collection and problem solving skills.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment with proven analytical and problem-solving abilities.
  • Formal Business Analysis training, such as IIBA certifications, would be an asset.
  • Proficiency with Microsoft Office Suite including Visio.
  • Excellent written and verbal communication skills.


LifeLabs is committed to building an inclusive environment and will provide accommodations in accordance with the AODA - Accessibility for Ontarians with Disabilities Act. Please indicate in your application any accommodations you will require throughout the recruitment process.  Alternatively please contact our corporate offices main line to be directed to a member of the Talent Acquisition team at  (416) 675-4530. 


Job Segment: Business Analyst, Business Development, Information Systems, Computer Science, Finance, Sales, Technology, Research

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