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8715-33 ECM Account Manager

Konica Minolta is a Global Fortune 1000 Company that has contributed to the world of imaging technology for decades. No! We are no longer a camera company! However our lens technology has allowed us to succeed in the imaging industry. As we continue to grow and develop innovative software and solutions paired with award winning products, we look for highly engaged people to join our team where we encourage our employees to give shape to their ideas.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at any time. Our products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.


  • Competitive salary and flexible benefits  
  • Strong results are well rewarded; President’s Club winners have earned celebratory trips to Miami/South Beach, Montreal, Punta Cana, Las Vegas, and Los Cabos 
  • Employer contributions to RRSPs  
  • Exclusive Corporate Discounts  
  • Ongoing professional development training  
  • Visible, exciting work supporting sales of cutting edge technology and workflow solutions   

The ECM Account Manager is a commissioned sales position managing the ongoing relationship with the existing customer, upselling new software and services, and securing annual maintenance contracts. This position is responsible for ensuring the consistent development of a pipeline of opportunities that will result in the quarterly sales goals set for the position. Reporting of all activities associated with this position will come from the CRM system - which requires that all prospecting / sales activities are consistently and timely entered in the CRM system. 

1. Lead Generation and Pipeline Management
2. Opportunity Management and Forecasting
3. Proposal / RFP Preparation
4. Scope / Project Profile Preparation
5. Post Implementation Activities
6. Account Management
7. Event Participation 

Lead Generation and Pipeline Management
- Responsible for developing leads and qualifying opportunities, predominantly within existing accounts
- All lead qualification efforts will be managed and reported through the CRM system
- Responsible for ensuring a sales pipeline that through consistent efforts will meet your sales goals 

Opportunity Management and Forecasting
- Responsible for managing and documenting the opportunity/sales process through the use of the CRM system
- Consistent updates to the CRM system will be required to ensure accurate forecasts 

Proposal / RFP Preparation
- Responsible for managing the RFI/RFP process and the final response
- Duties include pre-bid meetings, phone conferences, etc. 

Scope / Project Profile Preparation
- Responsible for defining the requirements of the projects, along with developing and communication the ROI and Goals of the project
- Responsible for working with the Solutions Architect and the Solutions Implementation team in developing a Project Profile that will result in the development of a price proposal 

Post Implementation Activities
- Responsible to participate in final review of the implementation, comparing expectations to the delivered results
- Includes review of ROI and to assist in the development of the Case Study 

Account Management
- Responsible for consistently following-up and developing existing customer base
- Activities include regular follow-ups with the Account, and discussions to ensure that the account is capitalizing on their system to the highest possible level 

Event Participation
- Responsible for participating in the planning and execution of various marketing activities
- Roles may include actively driving attendance, presentations, and general networking activities 

Other Duties/Projects
- As assigned 

• Excellent interpersonal and communications skills
• Ability to collaborate with internal partners, coworkers and external vendors
• Ability to work within a team structure
• Strong listening skills - ability to understand customer needs and equate them to our solutions
• Strong knowledge of CRM tools
• Strong knowledge of Microsoft Word and Excel
• Strong knowledge ECM & DMS products and services
• Four- year college degree or satisfactory completion of a business curriculum from an accredited school and/ or equivalent work experience
• Three to five years of experience in complex sales
• Three to five years of experience in the ECM, DMS or a related industry
• AIIM ECMp Certification required; successful completion is required within the first 30 days of employment
• CDIA+ Certification required; successful completion is required within the first 90 days of employment
• Experience providing solutions relating to business process improvement
• Experience servicing internal and external customers
• Experience working with external vendors/ partners
• Experience with Solution or Strategic Selling 


## Job Category: Sales

## Job Type: Full Time

## Street: 5875 Explorer Drive

## City: Mississauga

## Province: ON

## Postal Code: L4W 0E1

## Portal: Exterior

## Featured Jobs: no


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