Job summary

Work environment

Description

Jobillico is an innovative, trend setting, Canadian company that has been revolutionizing the hiring/recruitment industry for the past eight years. Our vision is to help create a world where people with pure talent can dream big and accomplish bigger. Jobillico is all about determined people who have united their various talents & backgrounds in the pursuit of a daring goal: to enable companies, regardless of their size, achieve outstanding results.

 

Jobillico has an opening for a Customer Success Manager for our downtown Toronto office with B2B customer services experience to provide support and training for our new and existing client base.

 

A Little About You

 

As our Customer Success Manager, you pride yourself on your knowledge of the Jobillico platform. You’re armed with a plethora of solutions, suggestions, tips and tricks on how to get maximum results for our clients as they use Jobillico. You are one of the most valued gears in our big green machine with impeccable customer service skills, excellent phone and email ettiquet. You’re a wizard at staying organized. You have the patience of a school teach, thick skin of door to door sales person and bubbly energy of an improv actor.

 

            You’ll have…

  • Minimum 2 years of working experience in an office environment
  • Minimum 1 year relevant B2B Customer Service, Customer Support, Client Support,
  • Excellent communication skills (written, verbal, interpersonal)
  • Excellent phone and email etiquette
  • A strong sense of urgency
  • An aptitude for analytics and data

 

You’ll be skilled in…

  • Dealing with people
  • Relationship building
  • Negotiating
  • Listening
  • Time Management
  • Organizing and Prioritizing

 

You might be…

  • Technology savvy
  • Proficient in Microsoft Suite (Word, Work Excel and Power Point, etc.) and Google suite
  • Capable of thinking outside the box

 

You will…

  • Actively manage client relationships to increase adoption, ensure retention, and increase satisfaction
  • Establish a trusted advisor relationship with your clients and strategically position our solution, driving adoption
  • Work to identify/develop upsell opportunities and advise the Customer Growth group
  • Ignite a sense of excitement with the client, encouraging adoption and expansion where possible
  • Be the single point-of-contact for customers and represent the voice of the customer to internal teams
  • On board new clients on to Jobillico platform and lead training on tools and processes
  • Follow up with clients on any issues with accounts regarding functions or tools and provide resolutions/suggestion
  • Effectively manage delays and schedule follows ups with clients to resolve any issues
  • Collect recommendations and feedback from clients
  • Assist Account Managers in platform demonstrations preparations by providing data, statistics and sourcing resumes
  • Upsell clients on additional products and services
  • Help ensure of client retention and renewals

 

All this isn’t just a description of a super-hero: it’s also how we think of our future Customer Success Manager!

Requirements

Level of education

undetermined

Diploma

undetermined

Work experience (years)

undetermined

Written languages

En : Advanced

Spoken languages

En : Advanced

Requested skills

  • Minimum 2 years of working experience in an office environment
  • Minimum 1 year relevant B2B Customer Service, Customer Support, Client Support
  • Excellent communication skills (written, verbal, interpersonal)
  • Excellent phone and email etiquette
  • A strong sense of urgency
  • An aptitude for analytics and data

Commissions

Details on performance bonuses will be made available during the interview.

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.