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Benefits

Commitment to work-life balance Chez Jobillico, le bonheur de nos employés dans leur vie personnelle est aussi important que leur bonheur au travail. Nous offrons ainsi à chacun d’eux la possibilité de profiter d’un horaire flexible qui leur permet de mieux équilibrer leur quotidien, selon leurs besoins.

Commitment to work-life balance

Chez Jobillico, le bonheur de nos employés dans leur vie personnelle est aussi important que leur bonheur au travail. Nous offrons ainsi à chacun d’eux la possibilité de profiter d’un horaire flexible qui leur permet de mieux équilibrer leur quotidien, selon leurs besoins.

Insurance After 3 months of continuous service, new members on our team benefit from a group insurance plan covering drugs, medical and paramedical expenses, dental care and the services of many health professionals. They also benefit from life insurance, travel insurance and long-term disability insurance.

Insurance

After 3 months of continuous service, new members on our team benefit from a group insurance plan covering drugs, medical and paramedical expenses, dental care and the services of many health professionals. They also benefit from life insurance, travel insurance and long-term disability insurance.

Lounge Enjoy some down time with your colleagues during breaks or over lunch time!
Among the options: a foosball table and rooftop terrace.

Lounge

Enjoy some down time with your colleagues during breaks or over lunch time!
Among the options: a foosball table and rooftop terrace.

Paid sick leave Employees may draw from a bank of 30 hours per year for sick leave. 

Paid sick leave

Employees may draw from a bank of 30 hours per year for sick leave. 

Performance bonuses

Our Sales, Business Development and Customer Service staff members can earn attractive performance-based bonuses when reaching their targets!

Performance bonuses

Our Sales, Business Development and Customer Service staff members can earn attractive performance-based bonuses when reaching their targets!

Public transportation nearby

Several streetcar lines have stops nearby, including the 510 Spadina which is right on our doorstep.

Public transportation nearby

Several streetcar lines have stops nearby, including the 510 Spadina which is right on our doorstep.

Social activities organized by the company

Whether it's Happy Hour, the birthday of an employee, a team-building breakfast, Halloween or Christmas, we just love to celebrate! That's how we roll!

Social activities organized by the company

Whether it's Happy Hour, the birthday of an employee, a team-building breakfast, Halloween or Christmas, we just love to celebrate! That's how we roll!

Summer schedule

It's summer time? Let's enjoy a bit more fun in the sun with a shortened week.

Summer schedule

It's summer time? Let's enjoy a bit more fun in the sun with a shortened week.

Vacation

Enjoy fully-paid weeks over the summer to relax and also a little time off during the Holidays!

Vacation

Enjoy fully-paid weeks over the summer to relax and also a little time off during the Holidays!

Description

Jobillico is an innovative, trend setting, Canadian company that has been revolutionizing the hiring/recruitment industry for the past eight years. Our vision is to help create a world where people with pure talent can dream big and accomplish bigger. Jobillico is all about determined people who have united their various talents & backgrounds in the pursuit of a daring goal: to enable companies, regardless of their size, achieve outstanding results.


Jobillico has an opening for a Customer Success Representative for our downtown Toronto office with B2B customer services experience to provide support and training for our new and existing client base.

A Little About You

As our Customer Success Representative, you pride yourself on your knowledge of the Jobillico platform. You’re armed with a plethora of solutions, suggestions, tips and tricks on how to get maximum results for our clients as they use Jobillico. You are one of the most valued gears in our big green machine with impeccable customer service skills, excellent phone and email ettiquette. You’re a wizard at staying organized. You should be ready to be an expert and teach our clients how to succeed on the Jobillico platform and always work to re-convince our clients that they made the right choice by partnering with Jobillico.


You’ll have…

  • Minimum 2 years of working experience in an office environment
  • Minimum 1 year relevant B2B Customer Service, Customer Support, Client Support,
  • Minimum 1 year sales (new business development, upsales, cross-sales, etc)
  • Excellent communication skills (written, verbal, interpersonal)
  • Excellent phone and email etiquette
  • A strong sense of urgency
  • An aptitude for analytics and data

You’ll be skilled in…

  • Dealing with people
  • Relationship building
  • Negotiating
  • Listening
  • Time Management
  • Organizing and Prioritizing

You might be…

  • Technology savvy
  • Proficient in Microsoft Suite (Word, Work Excel and Power Point, etc.) and Google suite
  • Capable of thinking outside the box

You will…

  • On board new clients on to Jobillico platform and provide training on tools and processes
  • Follow up with clients on any issues with accounts regarding functions or tools and provide resolutions/suggestion
  • Effectively manage delays and schedule follows ups with clients to resolve any issues
  • Collect recommendations and feedback from clients
  • Assist Account Managers in platform demonstrations preparations by providing data, statistics and sourcing resumes
  • Upsell clients on additional products and services
  • Keep clients engaged by continuously re-selling them on their decision to partner with Jobillico
  • Help ensure of client retention and renewals

All this isn’t just a description of a super-hero: it’s also how we think of our future Customer Success Representative!

Read more

Work environment

Requested skills

  • Minimum 2 years of working experience in an office environment
  • Minimum 1 year relevant B2B Customer Service, Customer Support, Client Support
  • Excellent communication skills (written, verbal, interpersonal)
  • Excellent phone and email etiquette
  • A strong sense of urgency
  • An aptitude for analytics and data

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Requirements

Level of education

High school

Diploma

None
Completed

Work experience (years)

3-5 years

Written languages

En : Advanced

Spoken languages

En : Advanced