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From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

At Intact, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.


About the role

Partner Solutions (PSI) started in 2000 with the goal of simplifying technology for brokerages and thus, allow them to focus on sales and profitability. Today, PSI consists of more than 30 technology professionals including technical specialists (infrastructure, security, software development), helpdesk and customer experience specialists and administrative resources. Proud partner of Intact and the broker community, PSI provides brokers with turnkey outsourced IT hosting services.

At PSI, we are always looking for the best talent to maintain a dynamic and professional team tasked with offering high quality services. We live by our values which guide all our actions. We embrace diversity and are committed to creating an inclusive workplace that inspires us to give the best of ourselves.

We are currently looking for an infrastructure and Office 365 specialist to work in our broker hosting services team. You dream of exciting challenges at one of Canada’s Top 100 employers, a friendly work environment and a host of benefits? Come and meet us to learn more.

Hiring Manager : Christiane Chagnon

Workplace: St-Hyacinthe (2450 Girouard West) orMontreal (2020 Robert-Bourassa Blvd).

THE ROLE:
Perform analyses and provide support when needed by the users (employees, brokers and other IT teams) of both software and hardware components of the infrastructure, and act as a technical advisor.

Your mission:

  • Support the team with the transition to Microsoft office 365, all products including tenant management;
  • Following company policies, plan, install, configure and update software components to ensure optimal and standardized use of IT tools under general supervision.
  • Respond to requests for assistance with a problem management tool and change control procedures to ensure complete resolution of problems.
  • Maintain the components of the IT infrastructure. Troubleshoot, assess and resolve complex technical support issues by monitoring and testing IT components to reduce the impact on system accessibility or performance.
  • Offer technical advisor services: analyze the needs, work tools and sources of reference. Implement new processes and the tools necessary for the integrity and smooth running of technological activities.
  • Actively participate in making processes more efficient and automating daily tasks in order to be more agile and robust while limiting human errors in updating and upgrading the IT infrastructure.
  • Take tickets to resolve users’ technological issues related to the IT environment.
  • Prepare technical documentation, as required.

Qualifications

You are:

  • Organized and proactive
  • Creative, willing to question the status quo
  • A team player, ready to provide and receive feedback
  • Thorough and able to manage conflicting priorities
  • Comfortable working in a constantly evolving technological environment
  • Available to work evenings and weekends (when necessary) to update the different environments and support projects
  • Bilingual

You have:

  • Bachelor's degree in Information Technology / Software Engineering or any combination of training and equivalent experience;
  • Good knowledge of Microsoft Office 365 tools and tenant management;
  • Good notions in scripting / automation;
  • Good knowledge of Windows, VMware, Linux, SQL, Microsoft Exchange, Citrix, Cisco ASA;
  • Knowledge of Microsoft ATP Defender tools (an asset);
  • Experience with Active Directory (an asset).

Here are a few reasons why others have joined our team:

  • An award-winning, inspiring workplace that supports its people and recognizes great work
  • Stimulating, challenging projects and development opportunities to help you grow your skills and career
  • Flexibility in how and where you work
  • A comprehensive financial rewards program that recognizes your success
  • An extensive, flexible benefits package
  • An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
  • A casual ‘dress for your day’ culture that encourages you to be yourself
  • A $350 annual wellness account that promotes an active lifestyle

Closing Statement

We are an Equal Opportunity Employer

At Intact, our values guide everything that we do. We celebrate our differences and appreciate our similarities. That’s why we are committed to building an inclusive and inspiring environment for all employees. If you need a specific accommodation during the recruitment process, please let us know and we will be happy to provide.

Background Checks

As an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us. We want Intact to be a great place to work! This means that you’ll be asked to consent to background checks so we can learn more about you. Please note that for positions with access to financial data or funds, your credit must be in good standing.

Internal Candidates

For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.

Eligibility to Work in Canada

It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.

Flexible Work Arrangements

Right now, we support 100% remote work, if your role permits. We anticipate that in November, we’ll be moving to a hybrid approach which gives us the best of both worlds - a mix of home and in-office workdays.


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Work environment

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Requirements

Level of education

undetermined

Diploma

In progress

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined

Internal reference No. 123578