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Benefits


i24 Call Management Solutions takes great pride in the strength of our award-winning team of agents and management support staff. We are internationally recognized for outstanding customer service and employee development having won multiple industry Awards of Excellence.

Never worked in an inbound Call Management Solutions company? Not a problem. Experience is an asset but we also provide on the job training.

We are an inbound call management center (no selling) which means we provide telephone support service to the customers of a variety of companies spanning several different industries right across Canada. Since our customers operate 24 hours a day, 7 days a week, our work schedules include day and evening shifts.

To be a team leader requires:

  • Prior call center experience
  • Bilingualism – oral and written French and English
  • Excellent communication and listening skills
  • Analytically oriented
  • Decisive and able to manage a busy work environment
  • Flexibility, adaptability and ability to prioritize
  • A desire to achieve excellence in customer service
  • Knowledge of Microsoft products including Excel

Job responsibilities include:

  • Coaching and supporting agents
  • Developing agent skills
  • Periodic agent monitoring
  • Preparation of evaluations and reports
  • Answering client inquiries and service inquiries
  • Answering calls during busy periods
  • Overseeing the work flow and agent schedules
  • Promoting and maintaining a positive work environment and high-performance culture

Starting salary is $17.05 per hour with increases in the 4th month to $17.66, in the 7th month to $18.21, the 12th month to $19.21 while working up to a top wage of $23.00. In addition, there are shift premiums for training assistance and night shifts. We also offer our unique 1,000 hours|$1,000.00 Graduation Bonus for successful completion of the i24 “WOW Specialist” program. We want to WOW you while you WOW our customers!

Other benefits include paid vacation, group insurance that includes life insurance, ADD, long-term disability, prescription drugs and dental care. We also offer paid sick/family days, bereavement leave, an Employee Assistance Program and flexible work-life hours.

We also have organized social activities by our awesome Social Committee because at i24 we’re serious about both service … and fun.

Looking for a company that has a real family feel and where you won’t feel as though you’re just a number, check us out.

Motivated? Some of our past entry-level agents have advanced to become dispatchers, supervisors and in the majority of cases now make up our mid and senior managerial team.

To be a home based supervisor requires that you are equipped with the following:
- A PC (Macs are not compatible with our servers)
- Two 17 inch or larger screens
- Mouse
- High speed internet (if shared WIFI, an ethernet cable connection is required)
- Antivirus software
- Phone line
- Quiet work space

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Work environment

Work environments i24 Solutions de gestion d’appels 0
Work environments i24 Solutions de gestion d’appels 1
Work environments i24 Solutions de gestion d’appels 2
Work environments i24 Solutions de gestion d’appels 3

Requested skills

  • Prior Call Center experience required
  • Mandatory Bilingualism (fluency in oral and written French and English)
  • Analytical mind. Decision making ability and good resistance to stress
  • Have a high-performance, results-oriented culture
  • You are motivated by the achievement of objectives. You like to excel in your work
  • You have excellent communication skills.
  • Dynamism, good listening skills and respect for others
  • Flexibility, adaptability. Priority management
  • Knowledge of the Microsoft series, expertise with Excel
  • Knowledge of computer systems used in call center (asset).

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.


Requirements

Level of education

High school

Diploma

DES
Completed

Work experience (years)

0-2 years

Written languages

Fr : Advanced
En : Advanced

Spoken languages

Fr : Advanced
En : Advanced