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Benefits

Commitment to work-life balance

We all need balance in our life. It’s a “Yin Yang” thing. So at i24, we want you to be able to balance you work and private life. To help you with that, we offer flexible scheduling.

Commitment to work-life balance

We all need balance in our life. It’s a “Yin Yang” thing. So at i24, we want you to be able to balance you work and private life. To help you with that, we offer flexible scheduling.

Dental insurance

You’re never fully dressed without a smile, so we really want to help you wear one. We provide comprehensive dental insurance after working six consecutive months of twenty-five or more hours per week and we cover the full premium cost.



Dental insurance

You’re never fully dressed without a smile, so we really want to help you wear one. We provide comprehensive dental insurance after working six consecutive months of twenty-five or more hours per week and we cover the full premium cost.



Employee assistance program

There isn’t a wall between work life and our private life.  Personal stress finds its way into the workplace and work stress into the home. We want you to know there is assistance should you need to seek counsel. Our confidential Employee Assistance Program (EAP) is there for you where you need it.

Some of the services available under the EAP are:

- Coping with change - Helping in a crisis - Financial planning - Dealing with personal and work-related conflict - Sexual harassment - and many more. 

Employee assistance program

There isn’t a wall between work life and our private life.  Personal stress finds its way into the workplace and work stress into the home. We want you to know there is assistance should you need to seek counsel. Our confidential Employee Assistance Program (EAP) is there for you where you need it.

Some of the services available under the EAP are:

- Coping with change - Helping in a crisis - Financial planning - Dealing with personal and work-related conflict - Sexual harassment - and many more. 

Flexible hours Our call center is open 24/7 365 days a year. We offer flexible hours according to your availability and your needs. Our shifts can be between 6h00 and 00h00.

Over night shifts are available but require special training.

Flexible hours

Our call center is open 24/7 365 days a year. We offer flexible hours according to your availability and your needs. Our shifts can be between 6h00 and 00h00.

Over night shifts are available but require special training.

Insurance

Our team is entitled to a comprehensive selection of benefits after working six consecutive months of twenty-five or more hours per week.
The choice of benefits and coverage are established by your individual employment agreement.

Insurance

Our team is entitled to a comprehensive selection of benefits after working six consecutive months of twenty-five or more hours per week.
The choice of benefits and coverage are established by your individual employment agreement.

Paid sick leave

Getting sick sucks. Getting sick and losing income is stressful.  And stress isn’t healthy. We offer paid sick days the number of which depends on  to your length of employment with us and whether you work full or part-time. 

Paid sick leave

Getting sick sucks. Getting sick and losing income is stressful.  And stress isn’t healthy. We offer paid sick days the number of which depends on  to your length of employment with us and whether you work full or part-time. 

Telework

If you’re the type who likes to roll out of bed over the floor to your computer while balancing a coffee in hand, we can work with that. 

Telework

If you’re the type who likes to roll out of bed over the floor to your computer while balancing a coffee in hand, we can work with that. 

Vacation

Vacations are important. So we want you to take them.  We encourage our team to strive towards a healthy work/life balance. The number and choice of vacation days are allocated according to the length of employment. 

Vacation

Vacations are important. So we want you to take them.  We encourage our team to strive towards a healthy work/life balance. The number and choice of vacation days are allocated according to the length of employment. 

Years of service recognition

Years of service recognition

Description

i24 Call Management Solutions takes great pride in the strength of our award-winning team of agents and management support staff. We are internationally recognized for outstanding customer service and employee development having won multiple industry Awards of Excellence.

We are an inbound call management center (no selling) which means we provide telephone support service to the customers of a variety of companies spanning several different industries right across Canada. Since our customers operate 24 hours a day, 7 days a week, our work schedules include day, afternoon, evening and midnight or overnight shifts and we are currently looking to fill an overnight position. Our overnight staff only works the overnight shift. Please note, our work environment tends to be a busy one depending upon call volumes so you need to be adaptable in this regard.

To be a home based agent requires that you are equipped with the following

  • A PC (Macs are not compatible with our servers)
  • Laptop as an alternative if relatively new
  • 17 inch or larger screen
  • Mouse
  • High speed internet (if shared WIFI, an ethernet cable connection is required)
  • Antivirus software
  • Phone line
  • Quiet work space

Starting salary is $17.05 per hour and raises are pre-set and scheduled with the first two within year one of employment.

Other benefits include paid vacation, group insurance that includes life insurance, ADD, long-term disability, prescription drugs and dental care. We also offer paid sick/family days, bereavement leave, an Employee Assistance Program and flexible work-life hours.

We also have organized social activities by our awesome Social Committee because at i24 we’re serious about both service … and fun.

Looking for a company that has a real family feel and where you won’t feel as though you’re just a number, check us out.

Never worked in an inbound Call Management Solutions company? Not a problem. Experience is an asset but we also provide on the job training.

Motivated? Some of our past entry-level agents have advanced to become dispatchers, supervisors and in the majority of cases now make up our mid and senior managerial team.

Kindly note that if you already applied for one of our positions, it is not necessary to apply again.

If your profile is a better fit for another of our positions, it will be taken in consideration during our selection process.

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Work environment

Requested skills

  • Advanced level of spoken and written French & English
  • Conscientious, empathetic and customer service oriented
  • Superior communication and listening skills
  • Sense of humour
  • Strong work ethic and team player
  • Computer literate
  • Like to dress up at Halloween

Previous experience is a plus, but not obligatory.

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Requirements

Level of education

High school

Diploma

DES
Completed

Work experience (years)

0-2 years

Written languages

Fr : Advanced
En : Advanced

Spoken languages

Fr : Advanced
En : Advanced