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We all need balance in our life. It’s a “Yin Yang” thing. So at i24, we want you to be able to balance you work and private life. To help you with that, we offer flexible scheduling.
You’re never fully dressed without a smile, so we really want to help you wear one. We provide comprehensive dental insurance after working six consecutive months of twenty-five or more hours per week and we cover the full premium cost.
There isn’t a wall between work life and our private life. Personal stress finds its way into the workplace and work stress into the home. We want you to know there is assistance should you need to seek counsel. Our confidential Employee Assistance Program (EAP) is there for you where you need it. Some of the services available under the EAP are: - Coping with change - Helping in a crisis - Financial planning - Dealing with personal and work-related conflict - Sexual harassment - and many more.
Our call center is open 24/7 365 days a year. We offer flexible hours according to your availability and your needs. Our shifts can be between 6h00 and 00h00.Over night shifts are available but require special training.
Our team is entitled to a comprehensive selection of benefits after working six consecutive months of twenty-five or more hours per week. The choice of benefits and coverage are established by your individual employment agreement.
Getting sick sucks. Getting sick and losing income is stressful. And stress isn’t healthy. We offer paid sick days the number of which depends on to your length of employment with us and whether you work full or part-time.
If you’re the type who likes to roll out of bed over the floor to your computer while balancing a coffee in hand, we can work with that.
Vacations are important. So we want you to take them. We encourage our team to strive towards a healthy work/life balance. The number and choice of vacation days are allocated according to the length of employment.
i24 Call Management Solutions takes great pride in the strength of our award-winning team of agents and management support staff. We are internationally recognized for outstanding customer service and employee development having won multiple industry Awards of Excellence.
We are an inbound call management center (no selling) which means we provide telephone support service to the customers of a variety of companies spanning several different industries right across Canada. Since our customers operate 24 hours a day, 7 days a week, our work schedules have to cover the same period. This application is for the night position, which is 23h00 to 7h00.
Never worked in an inbound Call Management Solutions company? Not a problem. Experience is an asset but we also provide on the job training.
Starting salary is $17.05 per hour with increases in the 4th month to $17.66, in the 7th month to $18.21, the 12th month to $19.21 while working up to a top wage of $23.00. In addition, there are shift premiums for training assistance and night shifts. We also offer our unique 1,000 hours|$1,000.00 Graduation Bonus for successful completion of the i24 “WOW Specialist” program. We want to WOW you while you WOW our customers!
Other benefits include paid vacation, group insurance that includes life insurance, ADD, long-term disability, prescription drugs and dental care. We also offer paid sick/family days, bereavement leave, an Employee Assistance Program and flexible work-life hours.
We also have organized social activities by our awesome Social Committee because at i24 we’re serious about both service … and fun.
Looking for a company that has a real family feel and where you won’t feel as though you’re just a number, check us out.
Motivated? Some of our past entry-level agents have advanced to become dispatchers, supervisors and in the majority of cases now make up our mid and senior managerial team.
To be a home based agent requires that you are equipped with the following
- A PC (Macs are not compatible with our servers)
- Laptop as an alternative if relatively new
- 17 inch or larger screen
- High speed internet (if shared WIFI, an ethernet cable connection is required)
- Antivirus software
- Phone line
- Quiet work space
- Advanced level of spoken and written French & English
- Conscientious, empathetic and customer service oriented
- Superior communication and listening skills
- Sense of humour
- Strong work ethic and team player
- Computer literate
- Like to dress up at Halloween
Previous experience is a plus, but not obligatory.
Equal Opportunity Employer
This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.
Fr : Advanced
En : Advanced
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