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Benefits


i24 Call Management Solutions takes great pride in the strength of our award-winning team of agents and management support staff. We are internationally recognized for outstanding customer service and employee development having won multiple industry Awards of Excellence.

We are an inbound call management center (no selling) which means we provide telephone support service to the customers of a variety of companies spanning several different industries right across Canada. Since our customers operate 24 hours a day, 7 days a week, our work schedules include day, afternoon and evening shifts. Our overnight staff only works the overnight shift so if you are applying for overnights, please be sure to specify this.

Never worked in an inbound Call Management Solutions company? Not a problem. Experience is an asset but we also provide on the job progressive training.

Starting salary is $18.00 per hour for bilingual agents (English and French) with a prescheduled increase in month 13. In addition, there are shift premiums for dispatchers, supervisors, training assistance and for the overnight shifts. We also offer our unique 1,000 hours|$1,000.00 Graduation Bonus for successful completion of the i24 “WOW Specialist” program. We want to WOW you while you WOW our customers!

Other benefits include paid vacation, group insurance that includes life insurance, ADD, long-term disability, prescription drugs and dental care. We also offer paid sick/family days, bereavement leave, an Employee Assistance Program and flexible work-life hours.

We also have organized social activities by our awesome Social Committee because at i24 we’re serious about both service … and fun.

Looking for a company that has a real family feel and where you won’t feel as though you’re just a number, check us out.

Motivated? Some of our past entry-level agents have advanced to become dispatchers, supervisors and in the majority of cases now make up our mid and senior managerial team.

To be a home based agent requires that you are equipped with the following

  • A PC (Macs are not compatible with our servers)
  • Laptop as an alternative if relatively new
  • 17 inch or larger screen
  • Mouse
  • High speed internet (if shared WIFI, an ethernet cable connection is required)
  • Antivirus software
  • Phone line
  • Quiet work space

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Work environment

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Requested skills

Computer literate
Advanced level of spoken and written French
Advanced level of spoken and written English
Customer service oriented
Superior communication and listening skills

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.


Requirements

Level of education

High school

Diploma

DES
Completed

Work experience (years)

0-2 years

Written languages

Fr : Advanced
En : Advanced

Spoken languages

Fr : Advanced
En : Advanced