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Mortgage Collection Specialist

Company Profile

Home Capital Group Inc., together with its operating subsidiary Home Trust Company, has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country.  Building on the demonstrated strength of our core residential and commercial mortgage lending business, the Company and its affiliates also offer complementary lending services and competitive deposit investment products. Our culture has been shaped by the passion and integrity of our people.  Home Trust is a wholly-owned subsidiary of Home Capital Group, trading on the TSX under the symbol HCG.

Position Responsibilities

  • Responsible for all outbound and inbound contact from all clients and related parties in order to cure arrears
  • Review and action all assigned workflow to ensure that files are followed up on in a timely manner to remedy default
  • Maintain a best-in class relationship with clients, subsequent encumbrances, solicitors and brokers
  • Maintain detailed and accurate documentation of all communications, correspondence, and repayment details and or other matters of interest in the system of record.
  • Achieve and maintain monthly all targets and standards as set by management
  • Provide the highest level of service and support to all customers and interdepartmental relationships

Formal Education

  • Post secondary degree or diploma required (University degree preferred) in Finance, Business or equivalent
  • Certification(s)/Designation(s) preferred

Related Experience

• 2 years in administrative role
• Mortgage Collection or related legal administrative
experience an asset
• Working knowledge of Residential Default process, Mortgage Origination & Servicing process preferred


  • Problem solving - exceptional
  • Proactive/ takes initiative/ self starter
  • Conflict resolution
  • Results-focused/driven
  • Diplomacy
  • Communication (verbal and written) - excellent
  • Negotiating, influencing
  • Professional maturity- exceptional
  • Attention to detail/ accuracy
  • Analytical thinking
  • Collaborating
  • MS Office Suite - advanced
  • Multi-tasking in fast paced, deadline driven environment
  • SAP - proficient

Position Complexities

  • Bilingualism an asset
  • Some work beyond standard hours


All employees of Home Capital Group Inc. must comply with all applicable Home Capital Group Inc, Home Trust Company, and specific Line of Business policies, standards, guidelines and controls.  Additionally, all employees are obligated to become familiar with Home’s risk management framework and understand the operational risk management requirements within their specific business.  Employees are also expected to understand and comply with the Company’s Code of Business Conduct & Ethics Policy at all times and escalate any issues or concerns through various reporting channels (i.e. Ombudsman, Compliance Hotline, Whistleblower Policy, etc).

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