Job summary

Work environment

Description

ABOUT GROUPE MORNEAU Groupe Morneau has been traveling Québec’s roads for more than 75 years to deliver the goods of its customers. With a network strategically covering Eastern Canada, the company has many complementary transportation and logistics services (general transportation, refrigerated transportation, dedicated transportation, flatbed transportation, international transportation logistics, storage) allowing to take over its customers supply chain. Through a judicious use of technology as well as the expansion of its logistics offer and its expertise development, the company relies on quality and innovation to design its future and expand into new markets in order to remain the partner of choice in transportation industry. We believe human capital is the most valuable asset of a company and is in the very heart of its progress. Built on a culture of respect, excellence, mutual support and accountability, we offer our internal and external collaborators the opportunity to progress in a respectful, dynamic and motivating environment, while constantly cultivating meaningful objectives. The Dispatcher coordinates transportation movement operations effectively and productively. The Dispatcher ensures that customers are served with the highest level of quality possible. In addition, the Dispatcher ensures compliance with laws, values, policies and procedures and general safety conditions. More specifically, the Dispatcher will :
  • Plan delivery routes and schedules
  • Could be called to work at the various loading dock operations
  • Update various information in the computer system
  • Adjust transportation movements according to unexpected events and pickups
  • Make appointments with customers for deliveries
  • Assign goods to interline carriers
  • Handle customer calls;
  • Conduct various research and follow-ups regarding anomalies and customer requests;
  • Manage the client's dissatisfaction and propose the best solutions for the situation
  • Work in close collaboration with various related operations departments
  • Perform all other related duties.
Requirements :
  • D.E.C. in Transportation Logistics or equivalent experience
  • General computer knowledge
  • Knowledge of highway transportation laws and regulations
  • Good knowledge of the geographical area covered by the terminal
  • Good stress management
  • Good oral and written communication
  • Leadership skills
  • Adaptability
  • Ability to concentrate
  • Priority and unforeseen events management
  • Ability to handle complaints, solve problems and make decisions
  • Attention to customer service
  • Fluency in written and spoken French
  • Knowledge of TruckMate software (asset).
Remuneration : According to the current salary policy ---* WE ARE ENGAGED IN AN EMPLOYMENT EQUITY PROGRAM.

Requirements

Level of education

undetermined

Diploma

In progress

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined