Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort at the Nest Golf Club, the Marina, with our Culinary, Food and Beverage, Landscape, Housekeeping and Recreation Teams, as well as at FH Fine Food and Starbucks at Friday Harbour. Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort and always providing an exceptional guest experience.
Reporting to the Aquatic and Recreation Supervisors, the Lifeguard Lead will be responsible for providing direction to the daily operations of Friday Harbour pools and the guarding of the main waterfront area. This includes providing leadership and guidance to the lifeguard team, ensuring the safety of all patrons, and being accountable for the maintenance of the pool and beach area to ensure safety and ease of use.
Assist with overseeing the safe and efficient operation of pool and beach operations including waterfront, beach club pool, splash pad, swimming lessons
Provide direction and lead the start and end of shift briefings, and ensure proper rotations and breaks are being taken by lifeguards
Work with the leadership team to ensure that associates are trained and clearly understand their role, responsibilities and performance expectations
Ensure that service standards are met by associates in all areas of the operation
Coordinate tasks and work with other departments to ensure the department runs efficiently
Supervise assigned areas to ensure the safety of swimmers
Ensure that all rules and regulations are adhered to ensuring safety
Provide first aid treatment as required
Update the pool log by recording and documenting any incidents
Maintain direct contact with patrons and communicate with them in an effective manner
Ensure equipment is stored in its proper place, pick up towels and debris, restock towels and straighten chairs
Conduct facility inspections, complete checklists and advise leader of any concerns found
Assist guests with questions regarding the resort, activities and general information
Assist in other areas of the Recreation and Leisure department as needed
Welcome and acknowledge each guest with a smile, eye contact and a friendly verbal greeting using the guests’ names when possible
Assist in dealing with incidents, emergencies and customer complaints with efficiency and professionalism
Communicate daily with the Recreation Leadership team, providing constructive feedback, ideas for improvements, daily operations update etc.
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
Adhere to all environmental policies and programs as required
Other duties as assigned
Current National Lifeguard Service’s certificate (dated 2 years or less)
Standard First Aid with CPR certification
Waterfront Guard Certification (NL or Red Cross) an asset
ORCA, Paddle Canada, or similar certification an asset
Ontario Boater License an asset
Must possess excellent customer service skills and be able to work as part of a team
Strong verbal and written communication skills
Detail-oriented and works with a high degree of accuracy
Ability to multi-task in a fast-paced environment
Must be extremely responsible with integrity and ability to maintain confidentiality and discretion
Must be able to work flexible hours including evenings, weekends and holidays
Must be able to work in hot, humid or cold environments
Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
Significant exposure to varying weather conditions
Stand, sit or walk for an extended period or for an entire shift
Reach overhead and below the knees, including bending, twisting and pulling Move over sloping, uneven or slippery surfaces
Join our team and make every day feel like Friday. *All candidates must be legally eligible to work in Canada. Friday Harbour is unable to assist candidates in obtaining Canadian work authorization.
*Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.
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