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Job summary

Work environment

Description

* * * Work from home * * *

Franchise Owners Ottawa Ltd. is a virtual in-bound contact center answering calls for Canada's #1 pizza chain; Pizza Pizza. The contact center uses the latest technology to efficiently answer calls, process orders and transmit the details to local Pizza Pizza restaurants. As a keen, energetic, career-minded candidate you may be interested in applying.

Bilingual Customer Service representatives are first tier agents providing an exceptional level of service including greeting, processing orders, resolving issues and providing information while focusing on Pizza Pizza customers wants and needs. Customer service representatives will be expected to meet sales/targets/goals set in place.

Responsibilities

  • Responding to all incoming calls with a positive manner
  • Provide information to customers and general inquiries
  • Processing orders for customers
  • Listen, analyze and take appropriate action to ensure that customer issues are resolved satisfactorily and in a timely manner
  • Support internal customers
  • Follow internal company guidelines in regards to call handling
  • Meet or exceed monthly performance targets including call quality, attendance, and punctuality as well as call handle time

Requirements

Level of education

High school

Diploma

None
Completed

Work experience (years)

0-2 years

Written languages

Fr : Intermediate
En : Advanced

Spoken languages

Fr : Advanced
En : Advanced

Requested skills

Qualifications

  • Bilingual (French and English) (Written and spoken)
  • Exceptional customer service skills
  • Positive attitude with high energy
  • Strong verbal and written communication skills in both French and English
  • Ability to think, problem solve, take action and follow through
  • Must be flexible to work shifts as required (evenings, weekends, and holidays)
  • Self-motivation and the drive to achieve beyond sales/goals

Technical Requirements

  • Wired Connections Only. No wireless router is preferred. If a wireless router is used, it should not be used by any other people in the household while working.
  • Minimum download speed of 6 Mbps
  • Minimum upload speed of 1 Mbps
  • A monitor of 17” or higher
  • Windows 7 or 8 or 10 Warning: Mac is not supported
  • 1 GB Ram or More
  • 1.5 GHz Processor or Higher
  • Administrative rights on the computer
  • Must have Firefox installed
  • USB Headset

Benefits

Competitive salary

Competitive salary

Dental insurance

Dental insurance

Flexible hours

Flexible hours

Floating leave days

Floating leave days

Insurance

Insurance

Life insurance

Life insurance

On-going training

On-going training

Performance bonuses

Performance bonuses

Recognition program

Recognition program

Tax credit

Tax credit

Travel insurance

Travel insurance

Vacation

Vacation

Vision care insurance

Vision care insurance

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.