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Regional Director, Long Term Care Operations

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 senior care homes, retirement communities as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 team members are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada.


Reporting to the Vice President Long Term Care Operations, as a Regional Director, Long Term Care Operations you will be accountable for overseeing all phases of Long-term care home operations in assigned region. You will also be responsible for creating a regional culture of quality improvement and customer service by mentoring leadership teams, driving innovation and removing barriers to success.

You will be account for:

  • Developing regional and home-specific goals and objectives while ensuring consistency and alignment to organizational strategy. Regularly reviews progress towards goals and objectives achievement
  • Achieving financial goals while providing highest levels of customer service and satisfaction
  • Meets regularly with home leadership in assigned region, including reviewing and touring homes and facilities
  • Mitigating and supporting risk management
  • Monitoring and providing operational support including, labour relations, occupational health and safety, finance, quality improvement and customer service and satisfaction
  • Driving performance beyond minimum standards to ensure quality of customer experience
  • Communicating effectively and frequently to improve engagement
  • Identifying opportunities to improve processes and takes on new initiatives and challenges
  • Building strong teams through talent identification, coaching and providing development opportunities
  • Leading and supporting various regional, national or special projects


What you bring:

  • Post-secondary degree in Business Administration, Health Care Administration or related field
  • Minimum five years progressive management experience in long-term care or health care sector
  • Knowledge of provincial continuing care governance/systems required
  • Effective communicator and collaborator
  • Ability to collect and leverages data and metrics to make objective, informed business decisions
  • Customer-service mindset with ability to understand, anticipate and identify customer needs
  • Independent self-starter who proactively seeks information from various sources
  • Proven coaching and mentoring skills and enabler of learning
  • Superb organization, planning, time management and multi-tasking skills
  • Ability and flexibility to travel extensively throughout assigned region
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