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Job summary

Work environment

Description

Parts Specialist is responsible for assisting in the determination of parts requirements with customers, selling parts and providing order processing services.

Job Duties:

• Charged with the responsibility of selling parts

• Customer parts sales & parts order processing

• Telephone selling and other online selling processes

• Continually monitors customer’s activities to achieve maximum customer satisfaction and loyalty.

• Maintains information current on machine products, parts policies, and systems

• Conducts daily tracking of outstanding customer parts orders and shipments

• Can use all company parts computer systems

• Can assist with "problem determinations" to diagnose problems- completes all paperwork required

• Maintains a clean workplace

• Works safely and uses safe techniques

• Maintains a professional and courteous business manner at all times

• Operates within all parts policies and procedures of the company

• Maintains high personal moral

• Able to deal with customers objections in a professional manner- aware of the competitive environment in which the dealer operates

• Has a good understanding of all machine systems

Requirements

Level of education

Professional

Diploma

Certificate
Completed

Work experience (years)

3-5 years

Written languages

Fr : Beginner
En : Intermediate

Spoken languages

Fr : Intermediate
En : Intermediate

Requested skills

  • GED or High School diploma. College graduate highly desired.

    • Knowledgeable on the parts systems for all the manufacturers represented by the dealership

    • Knowledgeable on all features and benefits of all parts commodities sold

    • Knowledgeable about selling and on successful selling techniques

    • Must have excellent communication skills. Must work effectively with customers and staff

    • Must be able to adopt new CRM tools

    • Must be proficient with computers. (Excel, Word, E-mails)

    • Must be a well-organized, thoughtful, and self-motivated person with good people skills.

    • Must be capable of working in a fast-paced environment.

    • Must be self-motivated with a high commitment to completing tasks in a timely manner

    • Ability to multi-task, set priorities and manage time effectively

    Job Types: Full-time, Permanent

Benefits

Accidental death insurance

Accidental death insurance

Air conditioning

Air conditioning

Coffee

Coffee

Competitive salary

Competitive salary

Defined Contribution Pension Plan (DCPP)

Defined Contribution Pension Plan (DCPP)

Dental insurance

Dental insurance

Disability insurance

Disability insurance

Employee referral bonus

Employee referral bonus

Free parking

Free parking

Life insurance

Life insurance

Long-term disability insurance

Long-term disability insurance

On-going training

On-going training

Professional training and development program

Professional training and development program

Public transportation nearby

Public transportation nearby

Reimbursement of training and development activities

Reimbursement of training and development activities

Short-term disability insurance

Short-term disability insurance

Social activities organized by the company

Social activities organized by the company

Vision care insurance

Vision care insurance

Years of service recognition

Years of service recognition

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.