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Description

Overview

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time.

 

Branch Location: 163 Carlingview Drive, Etobicoke ON M9W 5E7

 

This is Part-Time Position That Pays $14.50/hour

 

 

Responsibilities
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services 

  •  May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

Qualifications
  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Some college preferred

  • Must have at least 1 year prior customer service, retail, or administrative support experience

  • Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
  • No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
  • Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years. 
  • Must be avalibe to work 30-35 hours/week:
    • Sunday 9am-10pm
    • Monday 5pm-12am
    • Tuesday 5pm-12am
    • Wednesday 5pm-12am
    • Thursday 5pm-12am
    • Friday 5pm-12am
    • Saturday 9am-10pm

 

 

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Requirements

Level of education

undetermined

Diploma

In progress

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined