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Benefits

Years of service recognition

Years of service recognition

Description

Reporting to the Sales and Customer Service Manager, this person will be mainly responsible to provide help and advice to customers on our products and services., and will have to communicate courteously with customers by telephone or face to face.

Specifically, this person will have to:

  • Greet and advise customers who come in and answer their questions.
  • Provide information on prices and payment options, course schedules, answer any questions they may have, promote our products and services, register customer and fill out their contract either by phone or in person.
  • Plan and assign courses based on the customer’s and trainer’s availability, making sure to respect the different training program rules.
  • Report operational and human resource issues to the Sales and Customer Service Manager.
  • Participate in monthly closings and compile some of the registration data.
  • Conduct efficient schedule management for trainers and instructors.
  • Ensure they are informed in a timely matter if they have to start later or end earlier.
  • Receive customer payments.
  • Take care of the daily filing.
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Work environment

Requested skills

  • Mature, responsible, autonomous
  • Great communication and sales skills 
  • Knowledge of Microsoft Office Suite and emails
  • Bilingual mandatory (written and spoken)
Other
  • Driver’s Licence mandatory
  • High school Diploma or DEP or AEC in Customer Service

Requirements

Level of education

High school

Diploma

DES
Completed

Work experience (years)

0-2 years

Written languages

Fr : Intermediate
En : Intermediate

Spoken languages

Fr : Intermediate
En : Intermediate