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ABOUT THE JOB

Our client, a company operating in the parapublic sector, is looking for a call taker for its Montreal location for a quick start! 

YOUR RESPONSIBILITIES

  • Execute the call-taking activity according to the agreed-upon dispatching process.
  • Answer calls, ensure that information is obtained to identify the situation's nature and urgency and determine the required responders.
  • Captures information on maintenance and repair problems from the tenant and transmits it to the responsible person(s). If necessary, it acts as an intermediary between the tenant and the intervener(s).
  • Completes a record for each situation with contact information and other pertinent information and forwards it to the responsible person.
  • Communicates immediately with the priority responder when the situation requires it and stays on the line to complete information to dispatch other necessary resources to the event scene.
  • Communicates any event of interest to the appropriate officials.
  • Refer non-repair-related calls to the appropriate resources.
  • Compiles and analyzes data from the call management system upon request.
  • May be required to contact tenants for further information as requested by contacts.
  • Uses various office equipment to perform their work and, when required, the appropriate software and packages.
  • Ensures, when required, the execution of any related activity that they are reasonably capable of performing.

OUR OFFER

  • Temporary position for an indeterminate period
  • Full time for 35 hours per week
  • Monday to Friday from 9:30 am to 5:00 pm
  • Salary of $23.97/hr
  • Location accessible by public transportation

OUR REQUIREMENTS

  • Fluently bilingual.
  • Mastery of the principles of a computer terminal and telephone systems.
  • Excellent customer service.
  • Organizational and planning skills. 
  • Strong communication, interpersonal and teamwork skills.
  • Courtesy.

CONTACT PERSON
Amélie Audet
Talent Acquisition Consultant
C 438 833-5294

 

 

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Requirements

Level of education

undetermined

Diploma

In progress

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined

Internal reference No. 220661c1d02deb11a813000d3af46757