Job summary

Work environment

Description

Contact North | Contact Nord is Ontario’s Distance Education & Training Network. Through 112 online learning centres, we help Ontarians in 600 small, rural, remote, Indigenous and Francophone communities access education and training opportunities from Ontario’s 24 public colleges, 22 public universities, 9 Aboriginal institutes, 76 district school boards, and 250 literacy & basic skills and training providers without having to leave their community. We provide services in English and French. For more information, visit www.contactnorth.ca.

Contact North | Contact Nord is seeking a positive, energetic and organized individual to fill the following part-time position:

 

STUDENT SERVICES REPRESENTATIVE – Mississauga First Nation

Competition # 17-108-MISS

 

Reporting to the Online Learning Recruitment Officer, the Student Services Representative will be based out of our Mississauga First Nation online learning centre. The successful candidate will:

 

  • Open, close, secure, prepare and maintain the online learning centre to support students using the centre;
  • Set up conferencing equipment;
  • Respond to e-mail and telephone inquiries from students and prospective students and schedule appointments with the supervisor of the area;
  • Provide technical support to students using the learning technologies and computer workstations at the online learning centre and accessing the web conferencing platform from home;
  • Schedule and supervise examinations at the online learning centre as required;
  • Enter data in the customer relationship management (CRM) tool on a daily basis and update information in the CRM on an ongoing basis (data entry);
  • Offer encouragement and support to students as they pursue their programs and courses and maintain the lines of communication between students and the online learning centre staff; and
  • Work with the Online Learning Recruitment Officer to recruit students and provide support services to students using the online learning centre and students pursuing their studies from home.

Requirements

Level of education

High school

Diploma

Completed

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined

Requested skills

Qualifications:

  • A Secondary School Diploma with preference given to those with a post-secondary credential in a related field such as office administration, business administration or executive assistant
  • 1-3 years customer service experience in fields such as retail, call centre, banks/insurance companies
  • Experience with, or a willingness to learn to use, a variety of learning technologies such as audio, video and web conferencing
  • Able to take full responsibility for key assigned areas of student services process while working with minimal supervision
  • Highly developed verbal and written communication skills
  • Previous data entry experience
  • Experience with or knowledge of online learning
  • Sound functional knowledge of MS Office Suite (Word, PowerPoint, Excel and Outlook)
  • Proven ability to exercise sound judgement and diplomacy through contact with students, faculty/instructors, local host and other community stakeholders

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.