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Position:  Technical Service Representative Location:  Gander, Newfoundland and Labrador
Job Id:  2070 # of Openings:  1

Compugen is Canada's largest privately-owned and operated Information Technology (IT) solution provider with extensive service and support resources. Our vision is to “simplify the business of technology, together” by focusing on business objectives and outcomes, aligning the most relevant and effective IT solutions to meet those requirements and providing extraordinary ongoing support capabilities.

Every day, over 1500 dedicated employees across Canada focus on providing extraordinary customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting creative IT solutions that delight thousands of customers.

At Compugen, our vision is to “simplify the business of technology, together” by focusing on business objectives and outcomes, aligning the most relevant and effective IT solutions to meet those requirements and providing extraordinary ongoing support capabilities.

This is a fly in, fly out role.  2 weeks on, 2 weeks off and 12 hour shifts This is a contracted full-time position until December 31st 2020, with the possibility of extension.   Deadline for Submission is September 1st 2020

The Technical Services Representative plays a key role to our organization’s success.

Responsibilities Deployment of desktops and peripherals following deployment documentation and checklists Perform complex hardware and/or software upgrades to existing equipment
Perform network connections for desktops and printers
Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the desktop level
Perform hand and eyes support for both server and network technologies Perform end Radio Configuration and deployment
Perform complex moves, adds, changes of computer equipment
Understanding of Deployment Guidelines
Outsourcing to client sites
Sonim phones - programming android based phone to deploy to users, and supporting the Sonim phones (e.g. apps, connection issues quality issues etc..
DevOMS (task management software) - supporting connection issues, desktop issues, Displays, mounting displays. LTE Network - Troubleshooting, testing cables (software to use for testing the LTE cables), signal tests, sight surveys for signal strength. Desk side support for end users for any PC or software issues. Network switches - Racking, Cabling, tracing, mounting Wireless AP's, troubleshooting. Motorola radios - Troubleshooting, hand them out, replacing Mobile support - Android Tablets, iPads, iPhones, Panasonic Toughbooks. IP Phones - Programming and replacing Inventory - Keeping track of Inventory onsite (Cables, network switches, Access Points, Underground Access points. Monitoring incoming tickets in our Remedy ticketing system.   Qualifications College or University education in Electronics or Computer Science A+ Certification and MCP an asset
Two (2) years of related job experience
Experience with two Operating Systems
Good written and verbal communication skills
A sense of urgency to complete tasks and assignments
Ability to diffuse tense customer situations and project a positive, confident outlook
High level of integrity and honesty
Ability to take direction and follow practices and procedures consistently and accurately
Good time management skills
Ability to work independently as well as in a team environment
Experience with a desktop productivity suite
Must have a valid driver’s license and vehicle and a clear driving record abstract is required
Must be able to lift a minimum of 40 lbs. on a regular basis
  You will be required to work Underground as this is a remote Mine Sites Be available for regular work assignments during evenings and weekends or out of town 7X24 on-call is a requirement for this role Night shift position 12 hour days, currently 9am - 9pm with on call support after 9pm (at any point in time at the customers request this could go back to 6pm - 6am shift with no on call support). Work rotation is 2 weeks in 2 weeks out fly in rotation including weekends. Food and board are taken care of for you   Compugen recognizes the commitments made in the Innu and Inuit Impacts and Benefits Agreements and preference will be given to qualified Innu Nation members and beneficiaries of the Labrador Inuit Lands Claims Agreement. Innu and Inuit applicants can apply directly with us, or through the applicable Vale Innu or Inuit Employment Coordinator.”   Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.  
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