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Description

Position:  Solution Architect, Managed and Technical Services Design
Location:  Toronto, Ontario
Job Id:  2715 # of Openings:  1

About Compugen
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate, and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.

If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference



POSITION SUMMARY - Solution Architect, Managed and Technical Services Design

Are you looking for an opportunity to work for a dynamic, growing organization? We are looking for an individual to join our team and be a part of the excitement and growth at Compugen Inc! We are looking for people with a passion for helping others and a strong customer first focus. You possess a positive, “can-do” attitude in order to get things done efficiently, and you love to learn new things and seek out opportunities to ''leave it better than you found it.'' Reporting to the Director, Customer Success, you will be part of a high-achieving and agile sales support team and become a key contributor to our growth. You will work directly with our clients, helping them get the most out of Compugen’s service portfolio, and will proactively foster and grow relationships with them. The Solution Architect’s ultimate goal will be to help customers achieve their business objectives through strategic customer engagement. We are seeking a reliable, adaptable individual with a proven record of delivering results under pressure who will thrive as both a team player and as an individual contributor. 

RESPONSIBILITIES: 
  • Work with client facing teams to understand how you can generate successful outcomes for customer using Compugen services
  • Work with your internal partners to foster a strong understanding of Compugen Services (including Service Desk, Field Services, Managed End Point, Managed Hybrid IT and Device as a Service) and how they deliver value to clients
  • Keep informed of our product line and industry trends that may impact client requirements
  • Learn how to use a variety of pricing tools (calculators) to generate pricing for inclusion in client proposals
  • Orchestrate customer facing workshops to define scope and opportunity, playing attention to the ITIL framework and Service Management structure
  • Create critical deliverables, often against tight timeframes, as a crucial part of a customer buying journey. This includes proposals, presentations and Statements of Work  

QUALIFICATIONS:
  • You have 3 - 5 years’ experience in delivery management, solution architecture, or service design related positions
  • The ideal candidate for this role will come from a customer facing Service Design and/or Transition background
  • Exposure and experience within various Service Management fields 
  • You will have working practice experience within an ITIL framework
  • You are team-oriented and have a demonstrated ability to work well in a closely-knit team
  • You have a track record of taking initiative, being solution-oriented, and getting up to speed on complicated issues quickly
  • You have exceptional presentation, written, and oral communication skills
  • You have strong organizational & time-management skills
  • You are interested in technology, tech savvy with proficiency in MS Office
  • You have a post-secondary education
 
Equity Statement
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs
 

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Requirements

Level of education

undetermined

Diploma

In progress

Work experience (years)

undetermined

Written languages

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Spoken languages

undetermined