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Position:  Software Lifecycle Specialist Location:  Richmond Hill, Ontario
Job Id:  2101 # of Openings:  1 About Compugen Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.   If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.       This is an exciting role that manages how customers acquire software from Compugen, increasing sales of licensing and subscriptions through Lifecycle management.   This position is open to anyone in residing in Toronto, Ottawa or Montreal.   The Software Lifecycle Specialist will primarily drive sales and consumption of software products by managing the Software Lifecycle activities to engage the right customer and Compugen resources at the right times.  Maintaining Compugen’s base of software licensing and subscription customers, and increasing our entanglement with existing customers is key to this role. Working with an extended team, the Software Lifecycle Specialist will be responsible for implementing software lifecycle activities to ensure customer satisfaction throughout the term of their agreement. The Software Lifecycle Specialist is responsible for working with the customer directly to highlight key dates and activities that will require effort and ensuring that the right Compugen resources are engaged to drive outcomes.  Once those are established, the Software Lifecycle Specialist ensures that Compugen’s resources provide their deliverables on time and with quality and insight.         Responsibilities:
  • Customer satisfaction
  • Renewals management
  • Software Lifecycle management
  • Internal activity management
  • Customer Quarterly Business Reviews
  • Escalation management
  • Funnel/Forecast management
  • Opportunity generation
  • Strong knowledge of VMWare, Citrix, Commvault
  • Strong written and spoken French language skills is an asset
  • Must have or be able to quickly attain one or more of the following Licensing Certifications: VSP, CSSP, CSP
  • Demonstrated sales experience
  • Ability to determine problem areas and recommend solutions
  • Ability to service customer accounts with quality, timeliness, and professionalism
  • Excels in effective and positive communication both written and verbally
  • Ability to work and facilitate in a team environment
  • Ability to organize, prioritize and multi task
  • Ability to conduct research and exercise good business judgment
    Equity Statement Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs  
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