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Position:  Configurations Supervisor
Location:  Calgary, Alberta
Job Id:  2321 # of Openings:  2
The Production Supervisor of Configurations Technology Services is responsible for day to day departmental operations, as well as ensuring appropriate production coverage requirements.  The successful candidate should possess a balanced background as it relates to technical end-user computing technology needs, as well as a robust operations background with supervising larger teams that can fluctuate in size, based on seasonal client requirements. The leadership component of this position will include various direct reports ranging from Technicians, Team Leads, as well as  skilled and qualified bench Technicians. The Supervisor will report directly to the National Manager of the Configurations Department and will form a key service delivery mechanism as part of the Engineered Deployment and Technology Lifecycle Solutions business.
This position works with key departments such as Materials Management and Logistics Management to ensure a complete service delivery and product execution within contractual Service Level Agreements (SLA).
  • Collaborate closely with various stakeholders ranging from LOB Management, Supply Chain Management as well as Technical Services Management, including sales and  Branch Service Managers;
  • Monthly reviews of departmental operations KPI’s with senior management
  • Perform ongoing supervisory functions including; maintaining ongoing department headcount requirements, staff recognition and reward, ongoing technical skills and performance assessments and productivity analysis;
  • Review and approve HR administration tasks including payroll, vacation, sick leave, overtime and internal expenses;
  • Review continued training and career path for department staff, developing training plans to ensure technology trends as well as client specific requirements are met;
  • Supervise the department’s day to day activities to ensure a consistent operations resulting in meeting SLA and required production volumes;
  • Oversee and plan the daily schedules and production volumes with the assistance of the Configurations Administration Team and attend established weekly cadence planning sessions
  • Function as both a team player and leader to motivate, direct and guide daily activities as they relate to direct reports;
  • Form a strong partnership with the broader team such as Sales Operations, Materials Management and Engineered Deployment Team to ensure awareness and communication as they relate to outstanding orders/rollouts that are forecasted;
  • Work closely with the Inside Sales Representatives and the Configurations Admin Team to validate proper order entries and discuss and escalate any issues or concerns;
  • Ensure departmental ISO Quality Management System Compliancy (process, documentation, governance, training and continuous improvement);
  • 3-5 + years of experience in a hands-on technical role related to desktop and end-user devices and support
  • 2+ years of experience in a supervisory or managerial role managing large teams with direct reports
  • Good understanding of Operating Systems such as Linux, Windows, iOS, MacOS and Android
  • Protocol Services such as Active Directory, Networking and Security such as Anti-Virus 
  • Experience performing needs assessments, analyzing results and developing plans to drive expected outcomes and achievements
  • Project management and planning capabilities to ensure that Technical Services work can be delivered as required and forecasted
  • Ability to work in a team environment and demonstrate strong problem-solving skills
  • Ability to multi-task and work effectively in a multi-project environment
  • Solid organizational, interpersonal, and communication skills (oral, written and presentation)

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