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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

What You'll Be Doing 


Join our Contact Centre team as a Bilingual Telephone Banking Representative and make a real difference for our clients. As a Financial Services Representative, you’ll be the first point of contact for clients calling in with questions or requests related to their banking needs. You’ll deepen relationships, quickly resolve issues and identify opportunities to match clients with the right products and solutions that will enable their financial success.


We want to hear from you if:  

  • You go the extra mile, because it’s the right thing to do. 

  • You are ambitious and you love to learn. 

  • You are motivated to make a difference. 

  • You love to surround yourself with people who challenge you. 

  • Your diverse background.

  • You bring the best of yourself to work. 

  • You are perfectly bilingual in English and in French.


If this sounds like you, but you’re not sure if you’re ready to be on the frontlines of client service, we’ve got you covered. You’ll begin your journey with an industry-leading paid training program that runs about 3 months. 

  • Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients - we know there’s a learning curve and we’re here to help. 

  • It’s hands-on, so you’ll get the real-life experience you need to rise to the challenge.  

  • The incredible program you’ll benefit from begins with 12 weeks of training and a mix of in-class learning and on-the-job application. The training in class is usually from Monday to Friday - 9am to 5pm.


A quick note on your availability - our Contact Centre is open Monday to Sunday from 7:00 a.m. to midnight. We’d like for you to be flexible between these hours.  Please note this is a Full time permanent position of 37.5 hours/week. Start date : January 25th 2021.



How You'll Succeed 


  • Get comfortable connecting on a personal level. Don’t be afraid to draw from your own experiences to help our clients. 

  • Be the best listener. Make sure our clients’ feel heard, no matter what the issue. 

  • Study up! Invest some real time in getting to know our everyday banking products and services, such as Personal Deposit Account Open, ​Credit Card Applications, Transaction Inquiry, Transfer Funds, Electronic Fund Transfers, and more. You’ll use your knowledge to connect clients with the right product opportunities. It will also help you proactively suggest everyday banking solutions that will help clients achieve their financial goals. 


What CIBC Offers 


At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will: 


  • Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home 

  • Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity 

  • Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training 

  • Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan 

What You Need to Know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact
  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location

Mont-1155 Rene Levesque,18th

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