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Company supplied uniform
Deferred profit sharing plan DPSP
Employee assistance program
Employee referral bonus
Our employee benefits program plays a vital role in demonstrating LAB Research's commitment to our staff. Charles River Laboratories are pleased to offer eligible employees and family members an employee benefits program that is comprehensive, flexible and one of the best within our industry.
Paid sick leave
Public transportation nearby
Registered retirement savings plan
Reimbursement of tuition fees
Social activities organized by the company
Years of service recognition
Serve as Client Manager for Scopes of Work and programs specific to Laboratory Sciences. Provide support and multi-site coordination for response to sponsor requests. Partner will all Client Services, scientific, and financial staff to ensure quality customer service is provided and proposals are submitted in a timely manner. Participate in client calls to ensure Scopes of Work are in line with client needs and assist in the establishment of department policies and procedures. We are currently looking for a Client Service Manager for our safety assesment site located in Senneville, Qc.
The following are the responsibilities related to the position:
Develop and/or review Scopes of Work (SOW) specific to Laboratory Sciences (Lab Sci) to ensure its accuracy and reflective of sponsor requests.
Liaise with Client Managers to include Lab Sci support work in toxicology proposals.
Liaise with Lab Sci personnel and/or review protocols and amendments to determine need for additional SOWs and/or change orders.
Attend calls/meetings with clients, scientists and/or Client Managers to obtain accurate study objectives and apply to a SOW.
Interact with scheduling to identify the dates for study initiation and assist with rescheduling/prioritizing studies as needed.
Ensure accuracy and follow up on completeness of proposal pricing and change orders.
Review unit based invoicing and assist with invoicing clients.
Work with Lab Sci scheduling to forecast unit based work.
Provide regular accrual information to designated clients as needed.
Review Lab Sci pricing globally as deemed appropriate.
Assist management in making recommendations on desirable proposals based on established financial and operational criteria, as required.
Ensure all required legal documents are in place (clinical protocols, authorized SOW, change orders).
Track purchase orders to ensure study materials are billed to study accurately.
Partner with other groups within the business to assist with cross functional projects.
Actively participate in revenue and sales (backlog) management to meet budget expectations.
Participate in the training of new Client Managers where appropriate and act as a mentor.
Assist in the interview and selection of qualified personnel.
Perform all other related duties as assigned.
The following are minimum qualifications related to the position:
- Education: Bachelor's degree (B.S.) or equivalent in science
- Experience: Minimum of 1-2 years of related experience.
- 1-5 years of laboratory experience required.
- An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
- Capable of working with a minimum of supervision. Ability to work effectively and efficiently to meet deadlines.
- Able to handle multiple tasks, and effectively prioritize based on departmental goals.
- Strong communication and interpersonal skills.
- Organizational skills and attention to detail required.
- Proficient in word processing, spreadsheet, and database software.
- Understanding of business/sales process required.
• This position will require occasional regional and overnight travel.
This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.
Level of education
Work experience (years)
Fr : Beginner
En : Advanced
Fr : Beginner
En : Advanced
Internal reference No. 76833
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