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027292-Windows Desktop Operation Specialist

About Capgemini

With more than 180,000 people in over 42 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want.

A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. Learn more about us at                           …

Rightshore® is a trademark belonging to Capgemini  

Capgemini’s robust Outsourcing offerings include:

Applications Management, Infrastructure Management and Business Process Management.

We combine these services with our deep industry knowledge and experience to provide the change agent to accelerate business growth. We generate quality and speed through our proven tools, methods and global centers. These capabilities, coupled with our program management expertise are tailored to fit the most challenging business needs.        

Windows Desktop Operation Specialist

The Windows Operations Desktop Team is dedicated to supporting the firm’s global plant of 180,000+ Windows desktops, laptops and virtual PCs.

We provide service and support to internal teams and senior VIP clients on Windows Platform and desktop application-related issues as well as closely cooperate with the Engineering, IT Security, Service Desk,

Desk Side Support teams and third party vendors to handle escalations, provide documentation, resolve complex technical issues and implement new products across the plant.

Our services include incident, problem, change and drift management and we are responsible for the health of the PCs.

We distribute the core Windows build, manage security patches, support the software distribution platform, maintain PC configuration settings and provide reporting on the Windows environment.

We develop scripts and other forms of automation to solve problems within the enterprise desktop computing space.

This includes creating and maintaining our own monitoring and reporting tools. We provide global coverage for incidents 24/7 in a follow-the-sun model - you will cover for escalations on one weekend every few months.

We are divided into 3 work streams - the position is for Application & Core Services while the other streams are Performance Management and Configuration Management and Infrastructure Services.

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