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Description

Help us boldly shape retail in Canada

Canadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada, and we are focused on innovating and making important investments in our business, especially when it comes to our people. To reach our goal, we need the best talent to help us evolve and drive change across the business - and boldly help shape Canada’s retail industry. As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

Our Commitment to students

  • Work in an environment that supports, and fosters knowledge sharing and provides key experiences to increase capabilities through projects or objectives.

  • There will be specific and measurable objectives/goals that will support learning & achieving relevant business deliverables.

  • Continue to support Canadian Tire’s culture of learning from others, continuous improvement, agility, growth and innovation.

  • Investment in the community to create a talented diverse workforce for Canada and Canadian Tire’s future.

  • Building & strengthening student social engagement throughout their education and pursuit of their career through ongoing communication and relationship building.

Position Summary:

This position requires individuals that can learn quickly and integrate into the team in order to provide assistance with day to day tasks. In turn individuals are trained and provided with guidance in all aspects of Infrastructure/application monitoring, event management including automation and AI.

What you’ll do:

  • Overview of the company, Service Now, New Relic and Sumo Logic Tickets
  • Introduction to task tickets (obtaining user accesses)

  • Filling out timesheet (FGL/Cantire and PlanView)

  • License Monitoring and Ticket Approvals - Mondays

  • Introduction to handling New Relic and Sumo Logic Tickets in Service Now

  • Investigating license overages and creating dashboards

  • Monitoring and updating High Disk Usage and App Monitoring High Alerts Teams channels

  • Sumo Logic/New Relic self-learning resources

  • Handling Incident Tickets in Service Now

  • Introduction to KPI Reports & overage reports - beginning of the month

  • Updating intern documentation

  • Starting New Relic/Sumo Logic certificates

Who you are:

  • Exceptional communication skills with the confidence and passion to share knowledge
  • Creative thinker who is observant to seek new opportunities and perceptive to abstract ideas

  • Goal driven individual to seek out continuous improvement opportunities

  • The ability to take a collaborate approach to build strong relationships and have positive team experiences

  • Flexible and dynamic individual who is able to adjust and prioritize accordingly to adapt to business demands and requirements

  • Solid foundation of relevant technical skills

  • Demonstrates behaviours of transparency, accountability agility and learning from others that will support your success

  • Scripting support of automation using common programming languages such as JavaScript/IPL, Shell, and PowerShell

  • Knowledge of SQL

  • Basic understanding of Operating systems administration (Windows and Linux)

  • A strong understanding of the technical aspects of Microsoft Office

What you’ve done:

  • Enrolled in a technology, computer science or related program
  • Demonstrated passion for technology or computer science gained through side projects, Hackathons or personal apps/websites
  • Proven customer service experience
  • Understanding of DevOps methodologies


This position is subject to the successful completion of the following Pre-employment conditions:

  • Criminal Background Checks

Why us:

Canadian Tire is one of Canada’s most iconic and diversified companies. Our culture and values uphold our pledge to sustainable practices, and commitment to our local communities through Jumpstart cannot be beat.

To learn more about this team and the Canadian Tire Family of Companies follow us on LinkedIn
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Requirements

Level of education

undetermined

Diploma

In progress

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined