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At CN, we work together to move our company-and North America-forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

For internal candidates, note that the grade level of the position will depend on the employee's experience.

Job Summary

The role of Specialist Product will work in CN’s Business Process Automation team delivering automation projects at CN. The Specialist will be responsible for their respective portfolios, the products within those portfolios, and will need  to translate business requirements into formal product roadmapsThe Specialist works closely with the Business and I&T stakeholders to operationalize these roadmaps for initial development and evolution of the product. The Specialist Product supports the full lifecycle of the product and as such seeks regular customer feedback related to the product to understand and improve customer satisfaction. This person ensures the product and related enhancements meet business needs based on market trends as well at I&T architecture positioning.

Product management is the discipline and business process governing a product from its inception to customer delivery and service in order to generate the largest possible value to CN business. A product is a deliverable that has a value and provides an experience to its users. It can be a combination of systems, solutions, materials, and services delivered.

Main Responsibilities Business Partnering
  • Create trusted relationships between the Business and I&T organization, ensuring that there is a clear communication channel between the two and that product expectations on either side are aligned
  • Translate Business and Operations needs into solutions through a formal product roadmap
  • Work with the Business to capture, translate and enrich business requirements for new and existing products and related services
  • Work with the Business to capture and develop pipeline of product evolution opportunities and innovative ideas
  • Engage business leaders with insight into automation program and innovative technologies that can disrupt or enhance business models / capabilities
  • Measure satisfaction through various channels and scores (e.g. Net Promoter Score)
Product Life Cycle Management
  • Develop a pipeline of product innovations that fit into the automation program
  • Engage with key stakeholders to achieve a shared vision of product goals and priorities
  • Develop a product roadmap aligned to business needs and priorities
  • Work with the business to prioritize features and requirements within the product roadmap
  • Employ appropriate techniques to capture requirements and manage them on an on-going basis through the project lifecycle
  • Monitor and provide status on features / requirements throughout the delivery of these items into our production environment
  • Monitor and analyze technical components to identify potential issues and new capacity requirements for future demands of the Business
  • Work with cross-functional teams to ensure innovation productization / realization into new products
  • Analyze competitive and alternative products so as to understand what capabilities the product must have to delight internal and external customers
  • Maintain a product lifecycle perspective, and facilitate the balancing of short-term achievements with long-term goals
Evolving Product Management Discipline
  • Support and participate in the creation of a modernization framework
  • Support the product manager in evolving the product management discipline
Working Conditions

This role may require occasional business travel in accordance with CN policy for meetings (10-20% of time)

Requirement Experience
  • Minimum of 5 years overall work experience
  • Minimum of 3 years demonstrating technical leadership qualities and/or overseeing deliverables
  • Experience in product management or related role
  • Experience of engaging leaders and other stakeholders to support business decisions
  • Experience in shaping, building, scaling and sustaining products
  • Experience with data analytics
  • Experience in diverse roles and increasing responsibilities across Business and I&T, although a business-only career is acceptable if business roles included sufficient technology focus
  • Experience with Lean / Agile software delivery teams (ie - Kanban)
  • A Bachelor's degree in computer science, engineering, business administration or equivalent degree or experience
General Skills and Competencies
  • Business acumen, and the ability to communicate, business domain stakeholders and technical staff alike
  • Demonstrate leadership, influence, communication, presentation and facilitation skills
  • Effective planning and organizational skills
  • Excellent analytical and technical skills
  • Ability to develop a product vision and execute to make that vision a reality, with a passion for building great products
Technical Skills/Knowledge
  • Knowledge of the Product Management discipline
  • Knowledge of reporting tools such as Tableau and Power BI
  • Familiarity with the principles of Design Thinking and Lean / Agile software delivery

About CN

As a leading North American transportation and logistics company, CN is a true backbone of the economy. With a team of approximately 25,000 railroaders, our focus is on moving both our company and the economy forward. We transport US$200 billion worth of goods annually for a wide range of business sectors from resource to manufactured products to consumer goods, across a 20,000-mile network spanning Canada and mid-America. CN is the only Canadian company listed in the Transportation and Transportation Infrastructure sector of the Dow Jones Sustainability World Index (DJSI). Launched in 1999, the DJSI World represents the gold standard for corporate sustainability. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email. 

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