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60 Yonge Street

Job Family Group:

Customer Solutions

Defines and implements the product development, sales and marketing strategy for segregated funds. This includes market research, forecasting, pricing and competitive analysis. Innovates to develop new product features and enhancements to existing ones in order to improve the customer experience. Leads and collaborates with internal partners across the organization to take products to market, and manages all risks associated with segregated funds to ensure compliance, including risk reporting as required.

  • Recommends and implements solutions based on analysis of issues and implications for the business.

  • Assists in the development of strategic plans.

  • Identifies emerging issues and trends to inform decision-making.

  • Provides recommendations on product lifecycle.

  • Provides input to the marketing strategy for the product portfolio.

  • Conducts independent analysis and assessment to resolve strategic issues.

  • Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

  • Builds effective relationships with internal/external stakeholders.

  • Ensures alignment between stakeholders.

  • Provides competitive analysis and benchmarking to identify product strengths/gaps and extract insights.

  • Designs and produces regular ad-hoc reports and dashboards.

  • Breaks down strategic problems and analyses data/information to provide insights and recommendations.

  • Monitors performance and addresses any issues.

  • Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.

  • Resolves internal, more complex or higher risk customer escalations or policy exceptions.

  • May include interactions with clients and sales.

  • Reviews analysis of issues and identifies gaps/solutions.

  • Leads/oversees the management of vendor relationships and external partnerships and provides guidelines for execution; ensures that all agreements are met as per requirements.

  • Completes internal and regulatory reporting with associated attestations.

  • Identifies existing/potential risks and develops risk management controls and processes.

  • Develops and maintains directives and policies for products and ensures Standard Operating Procedures (SOP) are current.

  • Manages the development, testing and implementation of sales illustration software.

  • Leads/participates in the design, implementation and management of core business/group processes.

  • Makes recommendations and oversees the segregated funds annual product budget, with accountability to help ensure alignment with actuarial pricing.

  • Optimizes the financial performance and customer value of the product portfolio.

  • Continuously improves processes to identify issues and deliver optimal customer experience.

  • Provides support to internal stakeholders and wholesalers to develop materials and training; manages change as needed.

  • May support the sales team in development of specific proposals and presentations for clients.

  • Conducts risk/reward and other analyses; drafts product policies and related documents.

  • Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

  • Provides specialized consulting, analytical and technical support.

  • Exercises judgment to identify, diagnose and solve problems within given rules; where there is latitude, makes recommendations for change where given rules may not be optimal.

  • Works independently and regularly handles non-routine situations.

  • Broader work or accountabilities may be assigned as needed.


  • Typically between 5-7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

  • Established track record of effective risk management.

  • Advanced understanding of business line and a growing understanding of the overall firm and the competitive environment.

  • Advanced understanding of specialized discipline and gaining understanding of other disciplines.

  • Deep knowledge and technical proficiency gained through extensive education and business experience.

  • Verbal & written communication skills - In-depth.

  • Collaboration & team skills - In-depth.

  • Analytical and problem-solving skills - In-depth.

  • Influence skills - In-depth.

  • Data driven decision making - In-depth.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

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