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The Customer Service Representative, under the supervision of the Customer Service Supervisor, performs a variety of tasks to meet customer needs by ensuring the customers have required information regarding their shipment. The position requires excellent communication (French and English) and interpersonal skills as well as good computer skills and planning and organization ability necessary to perform the role effectively.


  • Respond to customer inquiries regarding the status of their shipment, such as bills of lading, proof of delivery, pick ups, delayed or lost shipments, etc.
  • Maintain accurate manual and computer records of customer shipments.
  • Anticipate and facilitate resolution to problems.
  • Trace shipments as required.
  • Prepare and update reports for supervisor and sales representatives as required such as sales, on-time carrier and manifest reports.
  • Performs other duties as required.
Bedard Resources offers you:
  • In business since 1996.
  • We tailor to all industries.
  • We have 11 locations.
  • Our services are free for job seekers.
  • Your application will remain confidential at all times.
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Work environment

Requested skills

  • Knowledge of French is a must (verbal and written).
  • Minimum 3 years customer service or logistics experience in the transportation industry.
  • Excellent interpersonal and communication skills.
  • Good problem resolution skills.
  • Good computer literacy, including MS Office.
  • Ability to work effective in a team environment.
  • Ability to organize, schedule and follow instructions.
  • Ability to work effectively under pressure to meet deadlines.


Level of education

High school



Work experience (years)

0-2 years

Written languages

Fr : Advanced
En : Advanced

Spoken languages

Fr : Advanced
En : Advanced

Internal reference No. 5065