Administrative Support IV

Adult Community Services provides a wide range of addiction and mental health treatment to residents of Edmonton and surrounding suburban areas. The ACS program adheres to the Edmonton Zone Addiction & Mental Health Principles of Care providing quality, client focused, recovery based, concurrent capable, culturally appropriate care to those seeking supports/services within Addiction and Mental Health. Services offered to clients and their families in the least intrusive and most appropriate manner and include assessment, individual and group treatment and consultation. Interventions may be done in the clinic, community or in the client's home, dependent on the identified needs. As an Administrative Support IV, you will be the first point of contact clients have with the clinic and our services. You will provide professional, knowledgeable, welcoming, and engaging reception for clients, visitors, and staff. You will be responsible for the provision of administrative support including coordination of client and multiple provider appointment scheduling, advanced administrative services, and complex coordination of schedules/activities. Additional duties will also include managing and tracking incoming client referrals, maintenance of work queues, payroll management and other duties as assigned. You will have an awareness of the Mental Health Act and Community Treatment Orders Legislation and prepare the required forms associated. You will respond to difficult client issues and complaints in a polite, professional, appropriate manner and be aware of emergency procedures when dealing with difficult clients. You will utilize critical thinking skills when directing emergent client calls. The position requires strict adherence and sensitivity to confidentiality. Developing administrative relationships with staff and other agency professionals is essential.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Three to five years of experience working within Addiction and Mental Health. Attention to detail and professional, courteous, prompt customer service. Must have the ability to organize and prioritize. Must be flexible and able to meet the demands of changes in work assignments. Must have proficient use of the English language oral and written. Ability to multitask and manage a high volume of confidential clinical information is required. Strong skill set with electronic medical records (EMR/Connect Care). Must have working knowledge of privacy legislation (HIA and POPA) and the Mental Health Act. Must have ability so sit for extended periods with repetitive hand movements, keyboarding, and telephone handling, with the ability to work in a busy, noisy work environment. Must be able to lift boxes up to 20 lbs. Non-Violent Crisis Intervention. Strong communication skills including conflict management and resolution. Ability to ambulate, climb stairs, and move quickly without limitation in a variety of environments.

Extensive knowledge of the resources of Addiction and Mental Health and the community and knowledge of the Mental Health Legislation including Community Treatment Orders is an asset. Experience working with the inner-city population would be an asset. This position has transitioned to Recovery Alberta effective September 1, 2024. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Recovery Alberta.