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Our client in Markham, ON is looking for a Order Entry Specialist to join their team on a fulltime basis. The successful candidate will be customer obsessed with a proven track record for going above and beyond for our customer (accounts, end consumers, independent contractors). Must have 3 years of previous experience in a customer support role.

Order Entry Specialist Responsibilites:
• Interact with customers regarding product information, stock availability, orders, etc.

• Effectively communicate while responding to inquiries received via phone, email, fax, and social media.

• Enter and process orders from various sources. Review EDI orders for accuracy.

• Create and maintain accurate customer data.

• Proactively address customer complaints, propose solutions, and resolve issues.

• Interact with other departments to ensure prompt and effective follow up.

• Monitor systems and detect problems early to troubleshoot.

• Assist with daily operation and continual evaluation of processes and procedures for the department. Suggest methods to improve area operations and efficiency.

Order Entry Specialist Requirements:

• 3+ years’ experience in a Customer Care (customer support) Role.

• Ability to listen and understand a situation and respond with clarity and professionalism.

• Solid Microsoft Office Skills, specifically Word and Excel.

• Excellent English verbal and written communication skills.

• French verbal and written communication skills would be an asset.

• Strong organizational, time management, and interpersonal skills.

• Upbeat, positive, and enthusiastic attitude.

If you are interested in this Order Entry Specialistrole in Markham, ON please apply now!


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