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Benefits

Coffee

Coffee

Dental insurance

Dental insurance

Medical and paramedical expenses coverage

Medical and paramedical expenses coverage

Description

Do you define your top skill as the ability to provide solutions and service to your Clients?

Are you interested in working with an industry leader that will help build your talents, partner you with a skilled team that believes collaboration is key to everyone’s success than let’s discuss this great opportunity?

Role


  • Process orders, quotes and warranties within a 24-hour timeframe
  • Provide support to offices in reviewing incoming orders, check for accuracy
  • Contact customers, sales team with comments or questions regarding product application
  • Review orders for accuracy and proper product application
  • Provide pricing at the request and direction of sales team
  • Collaborate with Supervisors/Managers when pricing complex or high-profile projects
  • Data Entry of all quotes, work orders, and any internal/external records
  • Forward processed orders to management for approval
  • Upsell and cross sell products to customers during order taking process
  • Organize file and upkeep all record keeping within department
  • Provide warranty support for returns or replacement product
  • Assist in resolution of customer complaints apply corrective action and follow up with internal departments and external Customers until Customer satisfaction is met



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Work environment

Requested skills

Requirements

 

  • Minimum 2 yrs. Customer Service experience in a manufacturing/distributing environment
  • Strong communication and highly active listening skills with a demonstrated collaborative approach
  • Organized with strong detail focus and the ability to pick up inconsistencies in product requests vs customer applications
  • Accurate data entry and Intermediate MS Office skills
  • A demonstrated track record of learning new product, systems and procedures and appropriately applying this knowledge
  • Conflict resolution ability, strong follow up and solutions-based demeanor

Requirements

Level of education

High school

Diploma

Completed

Work experience (years)

3-5 years

Written languages

En : Advanced

Spoken languages

En : Advanced

Internal reference No. 9761