Int. Technical Support Specialist to configure and administer Amazon Connect Contact Centre solutions for our large Insurance client

Int. Technical Support Specialist to configure and administer Amazon Connect Contact Centre solutions for our large Insurance client

Location: Remote

Duration: 3 Months (Extension Possible)

Responsibilities:

· Configuring and administering Amazon Connect Contact Centre solutions. You will work closely with the team to understand business requirements and design solutions that meet customer needs.

· Design and configure Amazon Connect solutions to meet business requirements. Including Omni-channel contact flows, routing and queues, prompts, user management etc.

· Contact Centre Configuration in Amazon Dynamo DB .

· Monitor and troubleshoot the solution using tools such as AWS Cloudwatch.

· Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda.

· Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions.

· Stay up-to-date with the latest Amazon Connect features and functionalities to continuously improve solutions.

· Provide technical support and guidance to contact centre operations teams and end users.

· Additional experience with Amazon S3, Amazon LEX, AWS Glue, AWS IAM services would be a benefit.

Must Haves:

· Amazon Connect

· Amazon S3

· Amazon LEX

· AWS Glue

· Lambda Development

· AWS IAM Services