Sr Technical Architect to design and validate a solution for on prem contact center system to cloud migration project for a large federal department

Our valued public sector client is looking for a Senior Technical Architect to design and validate a solution for on prem contact center system to cloud migration project for a large federal department.

Tasks include:

• Design and validate the solution between CCaaS cloud platform and Contact Center and Remote Agents. Ensure the traffic optimization and service quality.
• Build the lab environment for the Proof of concept.
• Participated in the migration plan, methodology, process development for CCaaS transformation.
• Provide the discover and update the inventory on the production system and prepare the documentations.
• Create the security design document (SDD), High level design document (HDD), present the solution to Architecture Review board and obtain the approval.
• Collaborate across various functional teams on assigned tasks and meet the tight timeline.

Must Haves:

• Experience facilitating the migration of an on-prem contract center to a cloud based solution
• Extended experience on the Cloud connectivity models for CCaaS solutions and knowledge of Cloud environment (Azure, AWS, etc.)
• Experience on On-Prem Contact Center to CCaaS migration project in large enterprise contact center environment (1000+ agents, 100+ call flows) in different regions
• Valid accredited certification within the architect domain
• Post-secondary degree/diploma from recognized institution
• valid Enhanced reliability clearance