Junior Service Desk Analyst to provide Tier 1 support to clients by phone and chat
S.i. Systems
Montreal, QC-
Number of positions available : 1
- Salary To be discussed
-
Contract job
- Published on May 21st, 2024
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Starting date : 1 position to fill as soon as possible
Description
Our valued defense client is seeking a Junior Service Desk Analyst to provide Tier 1 support to clients by phone and chat
An initial 12-month contract. 100% remote. Hours of work are Saturday-Tuesday from 9:00am-7:30pm EST. Open to candidates in Ottawa, Montreal, and Halifax.
Responsibilities:
- Provide Service Desk support to clients via telephone and chat
- Logging and updating support tickets within the Company’s Incident Management Application
- Resolving support calls in a quick and efficient manner while meeting SLA’s
- Escalate calls where necessary
- Complete company provided training to ensure you have what you need to fulfill your role
- Keep up to date with the latest technologies utilized by the Company
Must Have Skills:
- 2+ years experience as a Service Desk Analyst providing remote support to end users
- Experience working in a Windows environment working with MS Office Products
- Experience supporting mobile devices (iPhones)
Requirements
undetermined
undetermined
undetermined
undetermined
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